New Member
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4 Messages
Can't pay my bill through the app
When I go to make a payment using the AT&T app, it now takes me to Direct TV. It started doing this a month or two ago and I can't find a way to locate my cell phone service information. I haven't had Direct TV since 2020. What is going on with the App???
ATTHelp
Community Support
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215.2K Messages
2 months ago
We understand your concerns with needing to make a bill payment, and we want to help sewalker5232.
We first recommend clearing your browser's cache and cookies. This can clear any browser settings that may be causing you to be routed to the DirecTV log in.
In addition to that, we also have several ways you can pay your bill:
If you're unable to make a payment reach back out to us so that we can bring you into a DM and get this taken care of for you.
Marilyn, AT&T Community Specialist
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sewalker5232
New Member
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4 Messages
2 months ago
This happens if I am on the app or go on-line. It makes me use a gmail address associated with an old direct TV account. I've used the app forever to automatically go pay my bill when I get paid and that's the way I want to continue to pay my bill. I don't know why Direct TV keeps coming up every time I log in on ANY device I try to use. I don't have time to go pay in person, I don't even think we have a location in our small town and I'm not paying 60 cents for snail mail. This just randomly started happening. I don't think it has anything to do with clearing the cache and cookies since it happens on every device I try to log on with.
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ATTHelp
Community Support
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215.2K Messages
2 months ago
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sewalker5232
New Member
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4 Messages
2 months ago
Y'all always close the Direct Message chat before I can get a chance to respond to it. Can you please reopen it and leave it open to give people who work and aren't on this website all day a chance to resolve their issues?
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ATTHelp
Community Support
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215.2K Messages
2 months ago
Hi sewalker5232,
We hear you, and we'll forward your feedback to the relevant team to be looked it. The chat closes after 2 days of non activity. Please create another post, and we'll reach out to you to address your app concern.
We look forward to working with you! Thank you for reaching out to the AT&T Community Forums!
Rhoda, AT&T Community Specialist
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