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Friday, April 17th, 2020 12:53 AM

cancelling a phone line

Due to all that is going on for the last 1 1/2 I have needed to cancel a phone line that has been UNUSED. I got around to calling and was told I have to pay for an additional 21 days FOR AN UNUSED line. I have been a customer for over 20 years, STILL paying my bill though I am affected financially by the COVID19 situation and was told TOO BAD... it is policy. I talked with a Teran , WAS TOLD THE HIGHEST OF CUSTOMER SERVICE, employee id #TB4706, and he said TOO BAD, you signed a contract that they can charge you for an extra month of service is you don't call by a certain date. WHAT GREAT SERVICE.... I am looking into Verizon in the AM. Loyalty and being a longtime customer gets you nowhere w/ AT&T. I will be doing more research and posting.

ACE - Expert

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14.2K Messages

4 years ago

It's not AT&T's fault you're choosing not to use the line. All lines are disconnected at the end of a billing cycle.

Verizon does the same thing.

ACE - Expert

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64.7K Messages

4 years ago

That was a very poor response from that agent, he definitely could have stated it better but as noted above, your final month of service is not prorated. You pay for the full month whether you use it or not. That is standard with all major carriers.

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