Billing Nightmare-AT&T has never honored agreed upon monthly price
On 04/22/2021, I was given a quote by AT&T In-Home Expert (name redacted) for my business-related needs. The total monthly price was supposed to be approx. $120.02. After the ensuing discussion, I ultimately switched providers and signed up with this individual. Ultimately this pricing plan was never honored, however, and I have been charged a much higher monthly rate ever since. On multiple occasions, I reached out to (name redacted) via his phone number about this. Each time, I was told that discounts were being applied on the back-end and would be adjusted in due time. On 01/31/22, he wrote in a text, “Hey, The escalation on your account issues has been approved. You should see retro active credits hit your account this month and you should have a correct bill going forward. Thank you for your patience involving this matter. I am starting a new position with AT&T next month, however my number will not change and I will still be available to answer any questions you may have, just shoot me a text. Again thanks for your patience and let me know if you ever need anything”. Despite this, I’ve been unable to reach (name redacted) since. Additionally, I’ve tried calling AT&T directly. Several months ago, I spoke with an employee from Business Mobility who opened up a case number. Despite her assuring me, somebody would reach out to me, they never did. As I’ve been essentially paying more than $60 per month too much for my phone lines for over two years now, I'm incredibly frustrated. Additionally, I have paperwork and records to validate everything that I'm claiming.