4 Messages
Billing Nightmare-AT&T has never honored agreed upon monthly price
On 04/22/2021, I was given a quote by AT&T In-Home Expert (name redacted) for my business-related needs. The total monthly price was supposed to be approx. $120.02. After the ensuing discussion, I ultimately switched providers and signed up with this individual. Ultimately this pricing plan was never honored, however, and I have been charged a much higher monthly rate ever since. On multiple occasions, I reached out to (name redacted) via his phone number about this. Each time, I was told that discounts were being applied on the back-end and would be adjusted in due time. On 01/31/22, he wrote in a text, “Hey, The escalation on your account issues has been approved. You should see retro active credits hit your account this month and you should have a correct bill going forward. Thank you for your patience involving this matter. I am starting a new position with AT&T next month, however my number will not change and I will still be available to answer any questions you may have, just shoot me a text. Again thanks for your patience and let me know if you ever need anything”. Despite this, I’ve been unable to reach (name redacted) since. Additionally, I’ve tried calling AT&T directly. Several months ago, I spoke with an employee from Business Mobility who opened up a case number. Despite her assuring me, somebody would reach out to me, they never did. As I’ve been essentially paying more than $60 per month too much for my phone lines for over two years now, I'm incredibly frustrated. Additionally, I have paperwork and records to validate everything that I'm claiming.
Juniper
ACE - Expert
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31.2K Messages
3 months ago
When you called AT&T did they have details that matched your offer? If not, then the rep you signed up with messed up (accidental or on purpose we don't know). AT&T can only honor what is on the order they receive.
You may want to consider a BBB complaint at this point. Just depends if that rep worked directly for AT&T or a 3rd party such as Business Mobility on which entity you submit the complaint on.
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stlfalcon88
4 Messages
3 months ago
Hello Juniper and thank you for your response. The person who I spoke with on the phone did not speak very good English and didn't seem to understand the exact nature of my complaint. Prior to calling AT&T as described in my original post, I also went in to a local store for assistance. After some back and fourth, the Rep that I spoke with indicated that he saw what the issue was but that I'd have to call to get it fixed. While admittingly I feel embarrassed that I've gone along with this for so long, it concerns a longstanding business number and I feel that my hands have been somewhat tied. Also, having invested so many hours into already pursuing a resolution, I'm just burned out. I'm outside of my contract with AT&T now and likely won't be renewing if they don't resolve this (which is a shame because I've otherwise enjoyed utilizing them).
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ATTHelp
Community Support
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225.7K Messages
3 months ago
Hi @stlfalcon88,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Domonique AT&T Business Social Media
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formerlyknownas
ACE - Sage
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113.6K Messages
3 months ago
FYI don't respond on the public forum. Private messaging will be in the message bubble next to the bell at the top right
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stlfalcon88
4 Messages
3 months ago
Hello and thank you for the responses. I'm currently, however, unable to see any sort of message bubble on the top right of my screen.
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ATTHelp
Community Support
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225.7K Messages
3 months ago
Hello @stlfalcon88,
We saw your message and would like to help! We need to gather some details from you. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Viktor
AT&T Business Social Media
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stlfalcon88
4 Messages
3 months ago
Now I see it! Thank you :)
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