Billing issue.... come on, ATT!
A while back, I cancelled TV service with ATT, but kept internet and phone. I got DirectTV instead. They gave me combined billing, so it is all charged at once. I cancelled on March 8 or 9. A couple weeks ago, I got a bill for $181 for the ATT UVerse (which I cancelled). I called them, and they apologized, and they said that I would I have to pay, but they would credit me the $181 on the next DirectTV bill. Okay, cool, that’s fine.
Fast forward to today, I get ANOTHER bill for $192. I called them again, and was on the phone for an hour. All she would say is that there were no notes on my account, and she can’t help me. She said that I had to pay the original $181 (I’ve already paid but now they’re saying I won’t get the credit they said they would give me), the new $192, PLUS an $80 cancellation fee (I cancelled on March 8/9 with no fee, since I just basically switched out services). For services that I haven’t had in over a month - I already returned all of the equipment and everything. She also said that, since there were no notes, I couldn’t get the $181 credit that the person I spoke to a couple of weeks ago promised. They are asking me to pay $400 for something that I do not have anymore, plus and extra $80 to cancel the service that I ALREADY CANCELLED.
They said there’s absolutely nothing they can do, no higher ups for me to speak to, nothing. Do I have any options?