Besides FCC and BBB, who do I file complaint's against ATT with?
I Have had the worst nightmare since joining ATT from Verizon. I only came over because they offered a nice deal to port in ($700 per line for 3 separate lines). To send in my trade in verizon phones, I was told, per ATT, "you recieve the phones just send them back in the same box." No issue, I receive the package, label inside, sent back same day. Told later it was the wrong label, that was a "buyers remorse" label. Somehow my fault as phones went to wrong place and no got lost. I called on their recorded line and they state they found them. Never entered in computer. Now its been 9 months and I call every month, no one has fixed it but everyone said they would. This month was sorry can't help you, phones are lost. Besides FCC and BBB, who do I file complaints with?
TLDR: was offered $2,100 promo to switch from Verizon. I did. Mailed in the phones. UPS confirmed receipt. Verizon lost the phones at their warehouse. Won't honor contract. Voice recordings proving it's their fault. They basically said too bad, prove it.