Balance Due Page Not Adjusted With ACP Discount
A few days ago I was approved for ACP, on the very day my prepaid account was to be renewed. My account showed I owed $55 instead of $25 (although I am actually on tribal land...). I called AT&T. After waiting an hour for a human being, a very good customer representative helped me renew the account at $25. After renewing, the account landing page once again showed $55--due next month. The representative was not sure if this page is to always show $55. He thinks once I submit my payment, my credit card will be charged only $25. I need to mention my landing page states $30 Affordable Connectivity Discount on it. I have uploaded a screenshot. It seems to me if I hit the submit button with it stating $55, that I will be charged exactly that and not $25. Should this page be showing $55 or $25 along with the $30 dollar discount? It is easier to renew quickly online than to call and be on hold for a long time. I appreciate any advice or suggestions.