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Notpleased6765's profile

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Friday, May 26th, 2023 1:52 PM

Bait and switch

Really not pleased with at&t. They absolutely bait & switched on me.  I cracked the screen on my phone and needed a new one.  I was going to stay with my provider but AT&T had a promotion that that offered a $800 trade in credit even if the phone was broken. I did the whole thing online and never once was I told I'd get less because it was broken. I didn't really believe it,  so I even confirmed it with the at&t rep in the store. He said it didn't matter if it was broken as long as it's part of the S series or a note it qualifies and it would be bill credits if 33 a month (which is exactly what the website said).

So I mailed them my phone and about a month later I see 2 33.34 credits on my bill (for April & May) and thought cool! My excitement is short-lived as I just got a text that my phone didn't qualify and the credits were "market value" for my phone. So i just got $60, $60! That's a far cry from $800.

IF that's all they were going to offer, I should have been told UPFRONT. I would have NEVER switched. 

So now I'm locked in to a stupid contract with a bunch of liars. 

ACE - Sage


118.3K Messages

1 year ago

Not a bait and switch.  Did you check the list online of phones that qualified for the promotion on the date of purchase?  

So I mailed them my phone and about a month later I see 2 33.34 credits on my bill (for April & May)

The credit offer for trade-in of $800 over 36 months is $22 and change bill credit.  I suspect what you are seeing is the installment charges.  If they are indeed credits, could each credit be the book value of your trade-in phones? A $33 book value is under the minimum $35 to qualify for the promotion.  

What phones did you trade in?

Where the phones factory reset?

Where the phones blacklisted or user locked?  If the phones were blacklisted or still user locked they would not qualify.

The promotion changed on May 11th and the oldest phone that is eligible for trade-in for a new Samsung is the S10 series

If the market value or if your phone was $60, and not qualified for trade-in credits, I'm wondering if the problem is your phone plan is not eligible? The starter, extra, and premium plan are the only plans currently eligible. If you chose the 4 gig plan, it did not qualify for trade-in credits and is expressly excluded in writing, everywhere.

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