Bait and switch
Really not pleased with at&t. They absolutely bait & switched on me. I cracked the screen on my phone and needed a new one. I was going to stay with my provider but AT&T had a promotion that that offered a $800 trade in credit even if the phone was broken. I did the whole thing online and never once was I told I'd get less because it was broken. I didn't really believe it, so I even confirmed it with the at&t rep in the store. He said it didn't matter if it was broken as long as it's part of the S series or a note it qualifies and it would be bill credits if 33 a month (which is exactly what the website said).
So I mailed them my phone and about a month later I see 2 33.34 credits on my bill (for April & May) and thought cool! My excitement is short-lived as I just got a text that my phone didn't qualify and the credits were "market value" for my phone. So i just got $60, $60! That's a far cry from $800.
IF that's all they were going to offer, I should have been told UPFRONT. I would have NEVER switched.
So now I'm locked in to a stupid contract with a bunch of liars.