Bait and switch ( fraud) by at home mobile salesman
I signed up for ATT home internet fiber which I love. I left Spectrum.
The day of installation, an ATT car pulled up and an associate Greg( i have full name) walked up to me. After discussing my current mobile plan he promised me a lower price than spectrum.
He showed me the out the door price on his tablet. I signed up.
When the first bill arrived it was 20 dollars higher than promised. I called customer support and they said wait a month or 2 and it would come down. It did not.
I called customer support and was told that there was nothing they could do but submit a ticket. I knew this was a pharse but i went along with it. A few minutes later as i checked the status of the ticket it had been " sent back" then closed.
I called and texted Greg with no response.
I then drove 40 minutes to an actual ATT store. Waited 15 minutes a supervisor. She said all she could do was contact Gregs boss for a resolution.
Greg called. After he stumbled through my account( mistaking my home internet account as a second mobile account) he stated he saw the problem and that the discount he promised me was not there. He said to give him a couple of days for his supervisor to get that put on my account. I have tried calling and texting multiple times, Greg ignores me.
Today ( 1.5 weeks later) i called 611. The agent was very nice and tried to be helpful but instructed me that my account was receiving a 10 dollar credit for a bundle. I informed her that the bill " out the door" as promised is still now 13 dollars more than it should be.
I have 2 issues.
1) the inflated bill that was sold to me at home and promised at a lower price. Coming to my home and lying to me. Promising one thing and delivering another ( bait and switch). I am trying to avoid involving other entities in this but ATT is leaving me no choice.
2) the fact that with mobile sales these swindlers are apparently a separate entity from ATT in some way. It has become a third job for me to just and try and recieve the service promised at the price promised. And yes the reception for phone and mobile data are horrible almost everywhere. The store switched sim cards which helped a tiny bit.
Mobile sales is pretty much a scam at this point. The bait and switch and the runaround or passing the buck of responsibility by ATT is beyond ridiculous. The shady behaviour regarding the mobile sales person that i did not request is deplorable.
When i canceled my spectrum phone they offered to let me keep my price even without home internet. Spectrum has some areas of outtage...but they were 10 times better than this ATT mobile service as far as coverage and speeds. Now, because of the deception of the mobile ATT uninvited sales, i have horrible service and a higher bill.
I guess I have no choice but to start contacting other entities to assist me with rectifying this fraudulent sales situation.