Bait and switch ( fraud) by at home mobile salesman

If you added wireless when you had internet installed, you should be receiving a 25% discount. Are you seeing that?

Other than that, what price were you told and what are you seeing? What plan do you have?

Sad to say but there have been many complaints about these in home sales reps. You are lucky in that your bill is only slightly higher than quoted. We see complaints about bills being much higher than quoted. In any event, your best chance at resolving is to escalate to corporate by filing an FCC or BBB complaint. The complaint will result in someone from corporate contacting you. So what discount was promised that wasn’t there?

Sandblaster...

The discount for the bundle is there. It is 25%. The issue is more of what the salesman promised.  I have my own unlocked phone. And he put me on the starter plan according to the customer support.

He asked questions and " found the best thing fir me" according to him. I told him Verizon had gotten me in the past on taxes and fees. I asked him what the " out the door"  price after everything was. 

  He quoted me 35 dollars. I was shook. I literally said there is no way. He showed me his tablet with the price of 35.

  I asked how...being in doubt.  He told me he had applied a discount. 

  Since I had 45 a month from spectrum i started to believe. So I agreed. Put in the sim....and the rest i told earlier.

   I do know he said the regular price of the plan would be 55 a month. Apparently this was false too. The customer service agent told me 65. 

  After checking the internet...the starter plan can be 35 a month...if you have 4 lines added.

  There was no mention of this at the time of sale and I only found out by going to an ad page for ATT so this is my best guess.

   Regardless this guy showed up uninvited, unexpected, and promised this service at 35 a month regardless of whatever type of bonus he was apparently making up.

  The fact i ditched spectrum based on his lies especially after they offered to keep the same price which would be about 25 cents more but had much better service and speeds really irritates me too. The money isn't breaking me. If i fell for this in a store..then bad on me. But for him to have come here to my house, unasked, and swindel me is unacceptable.

 Im going to take your advice. I have dealt with the FTC before and gotten results.  I have used the BBB...they are...ok.  I might contact local news as well because they get results as well.

Thank you for your replies!

Hope you all have a blessed day!

UPDATE: 

  to add to the shadiness of the salesman Greg Joyner in the Raleigh Durham area.....

I called customer service again. The agent called him. He said for her to call back in 15 minutes since he was busy with customers. 

  She was great..called me..attempted a 3 way call twice....she was unable to reach him..surprise surprise.  This is what he did to me. After he knew it was me...he ignores you. He only called back the one time he had to because the store called whoever his boss was.

You can always switch back to Spectrum. 

Anyway, I second the suggestion to file a BBB or FCC complaint to get escalated to someone who might be able to help. 

I don't know where he was getting $35 from cuz that's fiction unless you had 4 lines, it would be $35 each, plus taxes and fees, minus the 25% for having fiber internet.

Start for one line is $65, plus x5 or $6 for taxes and fees.  25% off 65 is $48.75 for a single line. 

Ballpark $54-$55 with taxes and fees included. 

Since you have your own phone, you are under zero obligation to stay with at&t. You can Port your number back to Spectrum, you can Port your number to prepaid service. Really if you're buying your own phone, the only reason to pay for postpaid service is so that you can roam outside of the United States and use international roaming plans which are frequently not offered on prepaid. 

Formerlyknownas....yeah i kinda figured that. Thats why i am upset.  He was clearly misrepresenting the price...i was out there for 45 minutes asking questions...which he apparently just lied as replies to my questions. If the service was great..I'd stay. But being lied too and bad service...i can't do it.

Thank you for the info...i was about to google that question.

As for the other reply...i can't go bk to spectrum now... i just checked they refuse unless i go bk to their fiber which is horrible here with outtages for hours or sometimes days.

Thank you all for your suggestions and taking time reading my mini drama.

Hi @Hwirick, this isn't the experience we ever wanted you to have with us. We want to help make this right.

Based on the information you've provided, we'd like to continue this in a direct message. Please watch the blue message icon in the upper right-hand corner of the screen for our message.

In the meantime, please gather any information you have about that representative so we can start on submitting feedback, and try our Device Selector and Wireless support page to view detailed troubleshooting steps for your connection. Thank you to our ACEs, for giving out good information as well.

We'll be sending our message shortly, and we look forward to hearing from you.

Dylan, AT&T Community Specialist

At the beginning, ATT rep told me to wait for 3 months last year. Now they told me that the 25% is only for new customers. Big lie! 

@gte470q Do you have an unlimited plan (not Value Plus), autopay, and paperless billing?