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Jlmadcm7
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Teacher

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15 Messages

Wed, Feb 16, 2022 7:17 PM

Auto pay discount

I recently upgraded one of my 8 lines on my account. After doing so I received an email saying that if I signed up for paperless billing and if I also signed up for auto payment I would receive a $10 disc per line. I was already signed up for paperless billing. I called and spoke with an AT&T rep to confirm and setup. Everything is setup and ready to process my discounts accordingly. I received my new bill and the disc is not reflected

this is verbatim from the email I received. 

AUTOPAY & PAPERLESS BILL DISCOUNT: Monthly discount $10 per phone line when account active & enrolled in both. Discount starts w/in 2 bill cycles. Pay full plan cost (up to $70/mo.) plus per device access charges until discount starts.

I called to inquire about why there was no disc reflected on my bill. I was told it only applies to people who have unlimited plans and I do not. There is nothing in the email I received or the fine print to say an unlimited plan is required 

Wow AT&T are the biggest crooks I have ever seen. I have been with them way before my service became AT&T. Their service isn’t even that good. All calls in our house rely on the wifi and we live in a  city of 60,000 people, so definitely not rural and my house is a 1500 sq foot single story home. 

Another disappointment with AT&T 

Accepted Solution

Official Solution

ACE - Sage

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100.2K Messages

7 m مضت

The $10 per line discount only applies to the current  unlimited plans, elite, extra and starter, and current 4g metered plan. 

These plans are structured just like the newest Verizon and T-Mobile plans. 

   No older plans, not on any carrier, had thus per line discount. 

Just like all plans in the past, each plan has a particular structure with included and permitted discounts. None of the Mobile Share value plans had any discount for auto pay and paperless billing. That discount is more recent and started with the unlimited plus plan. ($10 for single phone, $20 for multiple phones) (The previous unlimited plan from 2016, which required AT&T TV service, did not include an auto-pay and paperless billing discount). 

Complain if you like, but each plans structure is not changed just because you buy new phones. If you are interested in looking at the new plans, you can go to att.com and look at what is available and how the plan is structured. The published plan prices include the $10 auto pay and paperless billing discount.

⚠️The unlimited plus plan is grandfathered and the only plan that allows a dedicated hotspot on unlimited data. None of the new unlimited plans allow a dedicated hotspot device. 

Jlmadcm7

Teacher

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15 Messages

7 m مضت

Love your reply. You should work for AT&T. Your would fit right in!  Yes that is what the rep when I called today. But that is not the condition stated in the email or what I confirmed with the rep when I initially called to set-up auto pay. Such  a bait and switch for AT&T. And no I will not be complain further. I already lost too much time dealing with this

ATTHelp

Community Support

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200.2K Messages

7 m مضت

Hi Jlmadcm7! We are here to address your autopay discount inquiry!

 

What formerlyknownas stated is true, the autopay/paperless discount applies on select Unlimited Plans, the plans are:

  1. Current plans; Elite, Extra, Starter, and 55+
  2. Retired plans; &More Premium, &More, Plus enhanced, & Choice enhanced
  3. Unlimited Plus, Choice and Choice II

Please let us know if the 2 billing cycles have already passed as the discount will reflect on the bill after two billing cycles. Also let us know what plan you are currently on to determine your eligibility for the autopay/paperless discount. 

 

To troubleshoot your wireless calls, please power cycle your device and reinsert your SIM card to reset your device. Reset your network settings to refresh your connection, you'll need to navigate to the top of the page to enter your device type at change device for personalized steps.

 

Also, check out our helpful troubleshoot & resolve tool to help fix your call service, you'll need to navigate to Fix my wireless>Sign in to start. Let us know what type of devices you are currently using to better assist you with troubleshooting your wireless calls.  

 

We hope this helps! Reach back out to us if you have additional questions. Thank you for reaching out to the AT&T Community Forums!

 

Rhoda, AT&T Community Specialist 

New Member

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3 Messages

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Hey @formerlyknownas and @ATTHelp - how about stop changing pricing structures for phone/internet plans every month (or what it feels like). Is it so difficult to stick with committing to a price point? That's what is wrong with companies these days - always looking to change. 

(Edited per community guidelines)

(edited)

New Member

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We are not pleased either with the changing price of internet in just a few months. We don't even use much of the amount of internet we're allotted. We use approximately 10% or less. So, we don't understand the 2nd rise in price in just a few months. 

ACE - Sage

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100.2K Messages

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@kelimo

You are responding on the cell phone forum not the internet forum.  Internet prices usually go up after a 2-year introductory., and increase once a year.   

   If you have a bundle of internet and television it is likely your television package is what went up. Consider cutting the fat off your TV package. 

This is not how you reach CS for internet to discuss your price or service. If you are unhappy with the cost of your internet for the limited amount of usage, either contact AT&T directly and reduce your plan, or see if there is another service provider in your area that is cheaper.   

ACE - Sage

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100.2K Messages

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@beecaveatx1

how about stop changing pricing structures for phone

All carriers introduce new cellular Plans about every 18 months or so. These changes are in order to adapt to changing needs and times. Things like the end of 3G and beginning of 5G, larger phones with faster processors, and the general demands of the consumer require that each carrier offer plans that cater to these devices and consumers.   

    It is up to the customer to keep an eye on new plan offerings. Current plans are generally cheaper with more features than what was offered in the past. 

/internet plans every month

Internet plans don't change. If you sign up for fiber internet with a certain speed and data cap that's what you will have until you decide to change it. That doesn't mean that your price won't go up about every year or if a introductory price expires.  

(or what it feels like). Is it so difficult to stick with committing to a price point?

See first reply

That's what is wrong with companies these days - always looking to change.

And Consumer needs or wants don't?  

     This right here ⤵️

*In 2003 when the National Center for Health Statistics started collecting data on cellphones vs. landlines, nearly 95 percent of households had a landline. At the end of 2018, fewer than 40 percent of households had landlines, and an overwhelming majority had a cellphone, too.

As of June 2020, more than 80 percent of adults ages 25 to 34 say they've gone totally wireless, while only 35 percent of people 65 and older have done so

New Member

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3 Messages

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@formerlyknownas 

These changes are in order to adapt to changing needs and times.

And that is what I'm trying to emphasize to you - it doesn't have to. 

And Consumer needs or wants don't?  

Maybe customers would be fine with keeping their current needs, if they weren't being force fed changes by these companies in the first place. This world has conditioned us to believe we need the 'latest and greatest' every second of every minute of every 'X' amount of time we spent on this planet. Newsflash: we don't. 

MicCheck

ACE - Expert

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12K Messages

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And that is what I'm trying to emphasize to you - it doesn't have to. 

Yes is does! I'd be pretty mad if I couldn't take advantage of 4G or 5G because my phone carrier decided not to change as technology changes and determined 3G speeds were all I needed. 

Maybe customers would be fine with keeping their current needs, if they weren't being force fed changes by these companies in the first place.

Cases where customers are force fed into making a change are very, very rare. In most cases customers are grandfathered into their existing plans until they decide to make the change. Plans with customers still on them are hardly ever completely discontinued, just not offered to new customers or those on other plans. 

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ACE - Sage

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100.2K Messages

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@beecaveatx1

Maybe customers would be fine with keeping their current needs,

🤦🏼‍♀️

Get your head out of the 20th century and finish reading my previous post...

80% 
Even my 85 year old Mom doesn't use a home phone anymore. 
What happens when traffic on a road increases exponentially in 15 year?  They have to build a bigger, wider, better road, add traffic lights, etc.
Network improvements, smartphone improvements, and customer demand requires change. 
     T-Mobile offers unlimited data and expands their Network. What happens, people leave Verizon and AT&T and go to T-Mobile because they want unlimited data. How does Verizon and AT&T get customers back or get customers to stay, they offer unlimited data.  On and on.
   Take a class in economics, learn how markets, competition, advertising etc work. 
What kind of car are you driving? Key start?  Seat belts?  Windshield wipers?  Anything since 2009 probably has Bluetooth. Maybe you have a CD player instead of an 8-track player.  Anti-lock brake system. Front and side curtain airbags. 
Or maybe you would be happy just driving a Model T despite the fact that it doesn't go over 35 miles an hour?  
Every time I watch an old movie or TV show, and people are in a precarious situation, stranded somewhere, the first thought that pops into my mind is, "it's too bad they don't have a cell phone to call for help." 
I'll take progress 

New Member

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3 Messages

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@formerlyknownas I am all for change - but the rate at which humanity is 'changing' is so exponential (rather than organic/linear), we're going to run out of things to 'progress' on. Then what? 

What happens when traffic on a road increases exponentially in 15 year?  They have to build a bigger, wider, better road, add traffic lights, etc.

And guess what? Those 'improvements' that are made to account for an increase in traffic come with their own complexities and introduce new issues (which often come in the same exponential rate you speak of). Build bigger, wider roads to account for the influx of traffic to a new city? Alright, sure - start the construction. That then obstructs current traffic needs, which costs time/money/resources. Then once the road is complete in the next 'X' months/years (because roads just don't go up magically overnight), the forecasted design to account for this influx in traffic is suddenly obsolete. So yea, have fun with your slightly incremental improvements that will soon be overtaken by the exponential new issues/complexities it brings with it. 


What kind of car are you driving? Key start?  Seat belts?  Windshield wipers?  Anything since 2009 probably has Bluetooth. Maybe you have a CD player instead of an 8-track player.  Anti-lock brake system. Front and side curtain airbags. Or maybe you would be happy just driving a Model T despite the fact that it doesn't go over 35 miles an hour?  

Yes, I am actually very happy driving my fully paid off, ten year old, gasoline powered automobile that requires minimal maintenance and have gotten 200,000+ miles out of it since purchase. And guess what? No digital screens, no 'smartphone' capabilities, no distractions that would make already terrible drivers even worse. So yea, I think I'll drive it 35 MPH to slow individuals like yourself down a bit so you can appreciate the scenery (instead of revving your electric powered toy that you've bought to account for a lack of something else.)

(edited)

MicCheck

ACE - Expert

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12K Messages

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I am actually very happy driving my fully paid off, ten year old, gasoline powered automobile

So automobiles should have remained exactly the same since 2012? What makes that the perfect year for progress to stop?

ACE - Sage

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100.2K Messages

1 دقيقة مضت

2012 cars had anti lock brakes and airbags, windshield wipers, headlights, seat belts. 

My paid off (since that's a point of importance) 2015 car does too.

   You totally missed the point about 35 mph, at least you have a choice to go faster. Cars made 100 years ago did not.

There are still plans and phones for those who just want a flip phone with chesp service. But the majority want more. 

More than 40% of the USA still only have internet access via a cellular phone. 

The most secure method of paying is 'Apple/Samsung/Android Pay' or online electronically with paypal or Similar.  Letter cost, email is free.  Landline phone calls to people 2 towns away or across the United States are a toll call, it's free on your cell phone.    In fact most current plans also include free calls to Canada and Mexico. 

If you choose to stay stuck in the past that's your choice. But the majority of people want more.  And the service provider who offers more of the things people want are the ones that get more customers. 

Again, take a class in marketing, economics, and learn things. 

Otherwise good luck building your own 10x10 Shack in the woods, Ted Kaczynski's is in a DC museum, and not available 

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