Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Help for account, billing & more
help4death's profile

Tutor

 • 

4 Messages

Sat, Oct 27, 2018 11:14 AM

Closed

AT&T Wireless block international calls is no longer possible via web. Only by calling operator.

When can a user easily via web or cellphone, be able to disable international calls when traveling abroad? this will help users avoid unwanted international charges.

 

Users cannot easely avoid unwanted international overcharges now since  AT&T has recently removed the option to disable international calling via web. The only way to do it is by calling an operator; a slow process that involves waiting on the phone for the next available person. But if you are already abroad, sometimes cell networks don't have the same type of network for your phone, and making a call to the USA is difficult. What does AT&T expects from its clients in those very common situations?

 

Before, although very cumbersome, you could disable international calls through the web ( https://www.att.com/my/#/login ). Now this can no longer be done.

 

If you do a simple search in this forum you can see how many people get unwanted overcharges for international calling and take the time to write here and complain about it.

 

https://forums.att.com/t5/forums/searchpage/tab/message?filter=location&q=international&location=forum-board:Billing&page=3&collapse_discussion=true

 

I could only imagine how many more are unsatisfied about hundreds of dollars in overcharges but don't have the time to come here and complain.

 

If so many people complain about unwanted international charges,  and AT&T still takes the time to remove an option that helps avoid it, what are we the clients suppose to do?

 

how are we suppose to feel about AT&T wireless when they keep creating traps to charge users extra unwanted fees?

 

 

Contributor

 • 

2 Messages

3 y مضت

I totally agree. I save a few dollars compared to Verizon, but I'm switching. It's not worth dealing with a dishonest company who actively hides options to prevent unwanted charges.

 

It's no wonder AT&T is losing subscribers to TMobile and Verizon.

Contributor

 • 

2 Messages

3 y مضت

You can use the chat feature on the website to do it. Hope that helps!

ACE - Sage

 • 

100.2K Messages

3 y مضت

As difficult as At&t has made it, you can still login to my ATT and turn international roaming pay per use OFF.  This prevents any use while roaming out of the USA.  

   Of course, it has the same effect as airplane mode, which takes a second to turn on and off.  

We have decided turning data off is the best safeguard, then the phone can still be used for text in an emergency. 

 

New Member

 • 

1 Message

2 m مضت

can we take legal action on AT&T for not disabling international dialing eventhough we requested through customer care and they said it already disabled. 

Constructive

Employee

 • 

29.4K Messages

2 m مضت

binding arbitration is your only option plus this is a 4 year old dead thread

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.