AT&T Unlimited Data Plans: Whole Lotta' Data Going On! Knowledge Sharing: 6/28/17 (1-4pm ET)

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@JDADJDandJD wrote:

I would like to know why I was told that we could upgrade to the plus plan and receive a small military discount. So I call and speak to someone and they tell me I must actually go in to a store. So I go to the ATT desk at Costco and I am told an Actual ATT store. So I go to one of those and the guy whispers to me that some people will do it and some won't. So I try another store and they too say no. Following that, I message you all and I am told you will look into it and now 23 HOURS Later nobody has responded. ANY REASONABLE EXPLANATION TO TREAT A LIFETIME CUSTOMER WHO HAS A WIFE WHO IS A SPECIAL NEEDS TEACHER, A SON WHO IS OFF IN THE ARMY, HAVE HAD DIRECTV, UVERSE INTERNET, AND 4 LINES THIS WAY???

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@JDADJDandJD,

I am so sorry for the frustration! We definitely don't like our customers to be treated this way. Please send us a PM

I appreciate your service and patience! We will get the situation resolved.

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@LillysLittleHelper wrote:

@bluegarvis @MyAntennaIsVeryLong -- Thank you for sending in your concerns. Sorry for the inconvenience with verifying your wireless numbers. The HBO included offer is available to AT&T Unlimited Plus customers with TV service (DIRECTV NOW) and enrollment is completed online. If you have double-checked your account plan and the associated wireless unmber, and are still experiencing issues enrolling, please private message me your account details (account email, phone number) so that I can have someone research and we can reach back out to your for a resolution.

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@LillysLittleHelper Please clarify. The free HBO is supposed to be available whether you have TV service or not.

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@pgrey wrote:

Yep, @Gary L, it's a no-brainer, but if you're NOT an AT&T DirectTV customer (not available in my area, even if I wanted to switch), it's REALLY tricky to get the account set up, to play from another device, as I did for our Roku.

It's pretty easy to get it playing on a mobile device, but a multimedia player, not-so-much. 

I pretty much skipped over that can of worms, although I'm under the impression it works a bit better than when someone of us signed up on release day.

There are the other apps though that you can use your DirecTV sign in to authenticate with mobile apps and TV streaming box apps like HBO GO, BBC AMERICA and DISNEY (and more)

https://help.directvnow.com/hc/en-us/articles/215395423-Can-I-use-my-DIRECTV-NOW-account-to-sign-in-to-network-sites-and-apps-

that will help some people, not free data though! Still unlimited. (I know you know this, but not everyone reading the thread might).

Hi @Asik405

I apologize you've been running into issues with this great feature.  I'd like to work with you one on one if possible because this should work.  I use it myself when I'm at the gym or just out with friends and family.  The only thing I can think of is that possibly you need to confirm your app is set up properly.  Here are a few steps that should resolve it, but if this doesn't work, please send me a PM and we can troubleshoot further.

Please note, for this initial set up, you do have to be on the same Wi-Fi connection as the DVR.  Once this is done, you should have access even when out and about.

Thanks

Tim, AT&T Community Specialist

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@sandblaster wrote:

@JDADJDandJD By "actual ATT store", was it an ATT corporate store or authorized retailer? I'm pretty sure it has to be a corporate store to get the discount. I got my military discount applied no problem by going to a corporate store and showing my retired military ID.

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@JDADJDandJD

its not a combined billing account is it?

I DM'd 24 HOURS AGO!!!!!! I was told that they needed my account number and they would check into it. "give us a minute". Did I Mention waiting for 24 hours??? Now you are telling me the same thing.

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@JDADJDandJD wrote:

I DM'd 24 HOURS AGO!!!!!! I was told that they needed my account number and they would check into it. "give us a minute". Did I Mention waiting for 24 hours??? Now you are telling me the same thing.

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@JDADJDandJD You have someone willing to look into your issue right now and all you have to do is send another PM. I'd take them up on the offer if I were you.

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@ATTTimCS wrote:

Hi @Asik405

 

I apologize you've been running into issues with this great feature.  I'd like to work with you one on one if possible because this should work.  I use it myself when I'm at the gym or just out with friends and family.  The only thing I can think of is that possibly you need to confirm your app is set up properly.  Here are a few steps that should resolve it, but if this doesn't work, please send me a PM and we can troubleshoot further.

 

Please note, for this initial set up, you do have to be on the same Wi-Fi connection as the DVR.  Once this is done, you should have access even when out and about.

 

Thanks

 

Tim, AT&T Community Specialist

 

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@ATTTimCSThis assumes you have AT&T DirectTV service though, which is pretty easy to set up.

If you have just a regular device (Roku, TiVo DVR, SmartOSTV, etc), it's REALLY tricky to get working, and I say that coming from someone who's coded/architected solutions for a lot of years, so I can usually "reverse engineer" these authentication problems, in most cases.

What we need, is a "how-to" that covers setting it up if you DO NOT have DirectTV from AT&T, you ONLY have (Unlimited)cell service, and want to use the free features.  I can't find the (flawed) article that did exist on this model?

Hello @ATnTCust, this is a great question.

Take a look at  https://www.att.com/support/article/wireless/KM1182926/. There is a great comparison table that outlines the differences and benefits of each plan. 

Let me know if you have any further questions!

I am not an att or a direct employee so I don't know what you are talking about. 2 of the accounts were in my wifes name and 1 of them was in my name. I have asked to get that changed to all in either hers or mine. Doesn't matter to us. Just make it simple and bundle it all together under one of our names. They always say "ok we will get that taken care of for ya". However I have no idea if it has been done or not!!!!!!

Is that what you are even talking about?

I just want it all put together and upgraded to the Unlimited Plus Plan with the military discount since our son is Off In The Army and using all of our 6gb plan in the first couple weeks, so then we are left with non existant . Can Someone Please Make That Happen PLEASE!!!!!!!!!