AT&T Store Needs Training
After reading about the Military Signature Program on the AT&T website I asked Chat if I were eligible. The answer was yes but I needed to go to the Asheville AT&T store (not retailer) so that they could verify various things.
So off I went which in my case involves a one-way 40-mile drive on mountain roads. Got to the store and waited 45 minutes for an agent. I explained what I had been told by Chat and then the agent studied his screen and said that I could not get the Military Signature Program with my newly installed Home Base and its data/phone plan. Huh? I told the agent that he must be looking at something different than the Chat person but he dismissed that and said that he was right. What could I do except go back up the mountain.
The difference between the two conversations (Chat and AT&T store) bothered me so the next day I called Customer Service. The agent quickly confirmed that I was eligible for the Military Signature Program and that the store was incorrect. So by a 2 to 1 margin AT&T says that I am eligible for the Military Signature Program but I'm stuck with poorly trained, incompetent AT&T store personnel.
I suppose I can keep running down the mountain to the store over and over until I find a person who can handle my simple matter. This is not right! AT&T should do the leg work and straighten the store out so that I do not have to keep running back and forth.