AT&T Sales Reps ARE LIARS who can sleep knowing they screwed over someone for their sale, AND NO ONE CAN HELP THERE, NOW I AM SCREWED....
Short story long, I was approached by door rep, advs I currently pay about $475 for 4 phones, internet & cable.... Rep is shocked and says that is crazy high and quotes Cable $110 and internet $85.31, we will call it $200....... promised gift cards for the switch (Transaction 1). Phone guy shows later with install guy, I was asked what I owe for equipment, IDK so he says log in, takes my phone, looks at the equipment balance, never says how much or shows me, but says, "Oh yeah, we can do that!"
I had new Galaxy 21, A13 and 2x iPhone 13's that had been not even 3 months old. says straight trade for his phones of the same, except iPhones where we got 14's. Give guy 5 PHONES and told monthly total was $170-something, call it $180. So new monthly total for me is roughly $375, sounds better, sign and agree! All should be good right?!
WRONG! within the first 24 hours I had internet issues, 3 of 4 phones had issues, the total I paid on the 27th was all I was told I would be charged till the following month, and I had 1 bar of signal 95% of that time. On the 28th, account hit for $109.99, and internet didn't work down the hall. I was lied to minimum of 4 times in my 1st day with them.
Within my 10-day window, I had spent well over 3 hours with customer service, had issues verifying account while holding the paper the rep filled out for me with all my info and temp pin/passwords EVERY CALL!! I was told to call other number and/or was transferred for EVERYTHING like all my questions were always some other departments issue and they couldn't help, when asked for my phones back and to not do the switch give a phone number to call where I can go find my phones that were taken, and 0 of 2 sup call backs received.
So much more to write, here are the cliff notes:
*Told over and over wrong prices, couldn’t explain why I was not getting quotes amounts
*Called 2x a week asking for explanation of why my $375 I was told was actually average of $541.93 and when I should have paid $1,501.24 based on my quote, I had paid $2,16.71 which is $666.47 more than I should have.
*WITH THAT AMOUNT, internet shut off 2 times in 1st 4 months (I tried to refuse to pay until I got an explanation and never got answers, or sup call backs, and strong armed into complying, forced to pay or lose my job as I need the internet.
*They REFUSE to pay my old company off claiming the gift cards I got for switching internet and cable was for the phones company, which was nowhere near what I found out I owed. I have proof in emails and snail mail showing not one gift card said for phones, it was internet and cable and the email I have saying upload your last bill from previous company is not something they even have as an offer.
*Paperwork gives me credit for 1 of 5 phones I turned in and they have no record of my other 4 phones, and I owe full price on all 4 lines. If I want to get out of this crap company, I need to pay $2,500 and can keep their refurbished phones that came with no offers to even buy screen protectors or cases which I have always bought with new phones (I don’t expect those free and know I must pay, but I wasn’t even offered anything).
*Also, it was suggested that if I wait 10 months, it would be cheaper to break my contract and buyout.
*One time when internet was shut off, 32 calls totaling 407 mins on the 7th and 8th for me to be forced to pay, or go 2 days without pay, after not getting the issues fixed, or call back on the 7th. THAT IS 6.78 hours of my time, BUT!!!! I DID GET $7 Waived in the end (That is what they said, I still got that and the additional restore fee on my next bill and no credit)
*Had service guy come to home and tell me that my signal dies 15’ away from router and that is why the room 16’ and 22’ away from router can’t get signal but purchasing an $100 mesh router seemed to solve the problem of course.
*Found out that I didn’t need to buy the box I was paying and could have not spend an additional $100 which they snuck in on my bill at $10 monthly so I shouldn’t have noticed.
*And this is just the halfway mark with even more to type, but I am stopping here and PLEASE AT&T ASK ME FOR PROOF, MY BOOK REPORT IS READY!!! BUT YOU WONT CALL OR HELP.
*I honestly got to where I was so sick of not getting anywhere and called back with valid answers and supporting math as to what they were saying that I threatened harm to AT&T knowing a cop would have to be called and sent to my home for terrorist threats 2x!! (I KNOW THAT’S BAD AND I SHOULD NEVER DO THAT, but I was getting nowhere but screwed over and forced to pay) BUTTTTT STILL NOTHING BACK, so here is this additional attempt for someone from there to call me and explain this madness I was forced into that I know will look at my book report and honor their emails and promises, IDGF what this that or the other thing that may have been messed up on your end when I have it in writing in your emails and mail, KEEP YOUR WORD AND REFUND MY OVERAYMENT, REVERSE FEES AND LET ME OUT OF THIS CRAP AT&Fee JUNK Company, please!!! I rather use calling cards at nonexistent payphone then give you $1 more!!