AT&T Not Honoring Trade-Ins/Free Phone Promotions
This thread is to continue the discussion on the closed thread regarding "free phone" promotions and trouble getting those promotions honored (https://forums.att.com/conversations/wireless-billing/att-not-honoring-promotions/60306ec6fd06b771a28b30de?commentId=60a4420e8c74ef3172539d58) Several AT&T wireless customers were claiming that they were promised "free phones" through various promotions upon starting new contracts, but instead were billed for those phones in monthly installments. The previous discussion was continuing with new posts but was closed for no apparent reason. AT&T "employees" posted claiming those "free phone" credits would kick in after 3 billing cycles, but most everyone who posted had experiences that went far beyond 3 billing cycles. Please post your experiences here, with as much specific detail as possible. If you have updates from the previous thread with solutions, tips, or good news (such as how you got your issue resolved) please post that as well.