AT&T never gave me the deal I was promised neither the trade in value.
Around 6 month ago. I saw that AT&T had a deal where you can trade in a good Galaxy pone for the brand new Galaxy S23 ULTRA. So i took my galaxy S20 that I got from AT&T and went to a corporate store. The manager checked it and deemed it eligible for the deal, he proceeded to take my old phone and gave me the brand new Galaxy S23 ULTRA and told me that the offer will kick in a month or two. I have never received any trade in value even know AT&T took my old phone.
It's been 6 month and I spoke to countless representative for hours, And it was the same story everytime. Nothing happens even now I was told that I will receive a 1000$ trade in value by one of the representative.
I tried everything in my power to get this issue resolved but it doesn't seem to proceed forward. my account is still debited monthly basis as if I purchased the phone while AT&T have a phone that is mine. Do you have any advice on what to do? my last resort is to stop paying my bill in hope that AT&T would take my case seriously.