AT&T Community Forums

AT&T Is a big fraud and I won't to sue!

Today my services have been cut off once again when they owe me over $1000 I have all of my paper work to prove that I have been getting ripped off for months and months. Since July they have been over charging me over $100 a month for a line that i did not authorize and I a now about to fight them back in court. I am sick and tired of so many managers lying to me about a refund that I still haven't got at all in no form or way. Then all I ask is that they put the money that they owe me towards my bill. I m going to pay them to restore my services today only to show that I am a loyal customer and this is how they cheat hard working citizens out of there money as usual and that this is not fair at all.

Responses

OttoPylot

ACE - Expert

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20.6K Messages

7 months ago

File a complaint with the BBB and/or the FCC. That will get you a response from the Office of the President and if your paperwork is in order, and you didn't miss anything (TOS details, etc) then they may be able to help you.

Fighting them in court will do you no good because of the Binding Arbitration you agreed to when you signed up.

Did you do business directly with AT&T (a Corporate Store or the AT&T website) or was it thru a Retail Store or outlet like Sam's Club, Walmart, Target, etc?

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aaliyahzhena

New Member

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2 Messages

7 months ago

Directly with them and how do I get in contact with BBB or FCC?

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Constructive

Former Employee

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31.3K Messages

7 months ago

Google

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ATTHelp

Community Support

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214.9K Messages

7 months ago

Hello there @aaliyahzhena, your loyalty means a lot to us, and we want to help make this right.

Please share more details about what's going on with your bill, so we may look into our options for help you out.

Let us know if this was regarding a trade-in or return, and share more details about the charges you've mentioned as well. Additionally, was this unauthorized line created due to an error, or from somebody else gaining access to your account? We want to make sure your account is safe from unauthorized access and changes.

Please let us know, so we can look into this together.

Dylan, AT&T Community Specialist

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OttoPylot

ACE - Expert

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20.6K Messages

7 months ago

You didn't really answer the question about dealing directly with them. Do you mean you did business on the AT&T website or went into a Corporate Store (not to be confused with an AT&T Authorized Retail Store).

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Theyrobbedmebigtime

New Member

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9 Messages

2 months ago

I wonder did you ever get an attorney? Did they refund you they just screwed me over 700$ every bill cycle is different and I have the 85$ plan my bill is supposed to be 115.60 every bill cycle after the first one went thru its been 180$ 475$ 360$ etc and I called Customer service multiple times and they say it's been refunded on my statements sometimes it says its been refunded but I can't seem to find it in my bank history and my bank can't seem to find it neither

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formerlyknownas

ACE - Sage

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107.2K Messages

2 months ago

@Theyrobbedmebigtime

Read your cell phone bill

What is the name of the plan?

And what exactly is on the detailed bill.

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Theyrobbedmebigtime

New Member

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9 Messages

2 months ago

ridiculous

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skeeterintexas

ACE - Expert

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24.9K Messages

2 months ago

THIS IS NOT CUSTOMER SERVICE. THIS IS A PUBLIC MESSAGE BOARD POPULATED BY CUSTOMERS SUCH AS YOURSELF. PLEASE USE THE 3 VERTICAL DOTS TO EDIT YOUR PERSONAL INFORMATION OUT OF YOUR POST.

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