ATT doesn't deliver on it's promise. The Trade in Program is hoax ?
When I traded in my iPhone 10 64 gigs, I was promised a 800 in credit for a new iPhone 12. I solely got a new iPhone 12 as I was promised by the ATT representative in a store (and also cross checked on the website) a credit of 800. Since I have traded the phone in October, I have received credits of $11.66 on my nov and dec bill ( 11.67 for 30 months = $350) in credit instead of $26.67 that I was promised. I have spoken to ATT folks numerous times, accumulating in a total of 10 hours easily over the last 2 months but there is no fruition. In the last 2 weeks I have been speaking to supervisors, but they keep saying they can't help me and a CTU case was opened. But NOTHING. I know there are folks out there WHO HAVE TAKEN THIS ATT PROMOTION and traded in their old phone for credit. I have encouraged by friends to do it as well. I didn't know at the time I was going to have to fight it out and yet no help. Be extremely careful while taking this scheme. I can't get ATT's attention while I call them so trying it this way