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ntxhais77's profile

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Monday, January 30th, 2023 11:00 PM

At&T Customer Service Lied

I had changed my plan over a year ago and was told my new plan will be cheaper. I went from paying $25 a line to $45 a line. When I called customer service to complain, they kept telling me it is there best rate and that it is cheaper than my other rate. I was once paying close to $300 a month to over $400 almost $500 a month. I paid it because I had two lines with installments, however, I have been overpaying and lied to about my plan. I'm so disappointed with customer service, I don't understand why you have these people lying about products. Apparently, this is a huge At&t issue, either you are not training the people right or you are having them lie. I'm getting ready to cut all my other lines off because I can get cheaper somewhere else with better customer services at least I would be treated with care and not a money sign.

Community Support

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229.4K Messages

1 year ago

This isn't the experience we wanted you to ever have, @ntxhais77. We're here to look into what happened regarding your bill.

 

We'd like to meet in a DM, in order to discuss and research your bill further. Our message to you will be found in the chat icon, in the upper right-hand corner of this page.

 

In the meantime, please gather your account information as we will need that to authenticate.

We look forward to chatting with you.

Dylan, AT&T Community Specialist

ACE - Sage

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115.8K Messages

1 year ago

I went from paying $25 a line to $45 a line.

That doesn't represent a true cost per line if you were on a la carte plan.  For example my old plan was $15 line access charges for five lines but $100 data plan. My average is $15 per line, it's $35.  With the $5 per line in tax I was paying It's actually an average of $40 per line. 

And that does not include the cost of phones which are separate and additional

Use the online tool to estimate cost.  The per line cost does not include taxes, but does account for the auto pay and paperless billing discount of $10 per phone line.

There is an additional $5 discount for premium lines on lines 6 through 10.

https://www.att.com/plans/wireless/

This is the 5 line cost for each tier... 

New Member

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1 Message

1 year ago

I had a similar experience. I wanted to add a line to my business account and I called ATT to inquire about pricing.  I should have gone into the store instead.  

The salesperson on the phone lied to me and said the additional line would be "nominal".  Something like $20 a month and a free phone with a 2 year commitment.  So I figured why not?   When I got my bill, the new line was $60 a month.

I wish I recorded the conversation. I guarantee there are incredulous salespeople on the phone that get commissions for every new line.  So they will lie to you about the new monthly charges.  They don't care if 50% of the people return the phones.

At this point, I got a new phone and ATT says I can return the phone and cancel this line.  

So I have to spend more time to get another line from another company .  ATT has figured out that even if 50% of the customers return their phone, it's more worthwhile to lie to customers to get them to sign up a new line.  

LESSON is record your conversations when talking to salespeople at ATT.  

ACE - Sage

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115.8K Messages

1 year ago

Did you actually expand your bill to see what was involved in your charges? Unless you only have two lines on your account, an additional line is not $60.

See the pictures

The more phone lines you have the cheaper the average price is for each line.

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