New Member
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2 Messages
ATT cost me extra money for three months!!
I had an ATT family unlimited plan every month with my parents. In December 2021, my parents travelled abroad, and there was no need to pay for their unlimited plans. So I called ATT customer service on Dec. 19. The agency said she could suspend those two plans, and I only have to pay 10 dollars each to keep the number. I said it sounded good, and I assumed that she had already changed my plan.
HOWEVER, after three months, when I checked my bills yesterday, the bill remained at the original price! It shows the plans are suspended but cost the same expensive price! I called back the CS, and they said sorry, but it might be because I didn't say it that clear. ?? Did you guys just judge my expression ability? I know what I'm saying, and three months ago, I called you guys in my car and my wife was there. She was sure as well that I stated it very clear.
So why did you guys cost me extra money but blame the fault on me???
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Official Solution
formerlyknownas
ACE - Sage
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107.2K Messages
1 year ago
According to AT&T website they don't use reduced rate suspension unless there is a good reason for it. For example of somebody's in the hospital, somebody is in jail... military or other government deployment overseas
Not for travel.
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SoloTX
ACE - New Member
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621 Messages
1 year ago
Sounds like a misunderstanding to me. Suspending lines doesn't change/lower the price of the line, just makes the line unusable. Suspending a line is essentially used to make sure someone isn't using it.
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MicCheck
ACE - Expert
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13.1K Messages
1 year ago
With some of the old plans, the line charge is reduced to $10 while suspended. Since all the plans now are all-inclusive, that reduction doesn't apply. Yeah, the rep should have known that or at least should have double checked. At the same time, it's a minor mistake about something they probably have done less than a handful of times.
At the end of the day you were going to pay for it, so the mistake really didn't cost you anything.
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JunxianJiang
New Member
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2 Messages
1 year ago
After I found out yesterday that the money I was trying to reduce didn't work out and I paid three months more than I expected, I did get a little angry, so I wrote this "bad-manner" post. Thank you so much for your very patient replies.
It is possible that the customer service person on the phone misunderstood me and caused this problem. But if I had checked my bill on time, maybe these extra charges would not have occurred.
Thank you all for explaining those to me. I appreciate it a lot！
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