New Member
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1 Message
AT&T - Cheating by giving wrong Trade in credit / Billing issue
I have traded in my Iphone XR phones. for $800 trade-in offer as of 29th Nov 2021. But AT&T is crediting only $24 It is NOT honoring the deal/offer when I sighed up/ ported into AT&T I called after 3 months and they said that it will take another month and when i called on the 4th month they said you already got for 24 dollars as one time credit.
I felt cheated because when I told/shown that I will get 800 while accepting trade in offer but after a 5 months AT&T is not willing to offer the credit. I called the customer care and asked for the return of my trade in -phone and they bluntly said they cannot return the phone.
please be aware of this for all the new customers.. AT&T tradein are not reliable.
Constructive
Employee
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27.4K Messages
17日前
when you trade in a phone its gone, they go directly to a 3rd party recycling center
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sandblaster
ACE - Expert
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57.5K Messages
17日前
Your trade in had to be valued at $95 or more to get the $800 credit. If they only gave you $24, that’s not sufficient to qualify for the trade in credits, hence all you get is the one time credit. The trade in had to be in bad condition to only get $24. If you have proof to dispute that, file an FCC or BBB complaint.
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JefferMC
ACE - Expert
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28.5K Messages
17日前
Are you sure that's not a $24 credit that you're receiving each month?
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