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DKomal's profile

New Member

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1 Message

Wed, May 11, 2022 4:06 PM

AT&T - Cheating by giving wrong Trade in credit / Billing issue

I have traded in my Iphone XR phones. for $800 trade-in offer as of 29th Nov 2021. But AT&T is crediting only $24 It is NOT honoring the deal/offer when I sighed up/ ported into AT&T I called after 3 months and they said that it will take another month and when i called on the 4th month they said you already got for 24 dollars as one time credit. 

I felt cheated because when I told/shown that I will get 800 while accepting trade in offer but after a 5 months AT&T is not willing to offer the credit. I called the customer care and asked for the return of my trade in -phone and they bluntly said they cannot  return the phone.

please be aware of this for all the new customers.. AT&T tradein are not reliable. 

Constructive

Employee

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27.4K Messages

17日前

when you trade in a phone its gone, they go directly to a 3rd party recycling center 

sandblaster

ACE - Expert

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57.5K Messages

17日前

Your trade in had to be valued at $95 or more to get the $800 credit. If they only gave you $24, that’s not sufficient to qualify for the trade in credits, hence all you get is the one time credit. The trade in had to be in bad condition to only get $24. If you have proof to dispute that, file an FCC or BBB complaint.

JefferMC

ACE - Expert

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28.5K Messages

17日前

Are you sure that's not a $24 credit that you're receiving each month?

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