AT&T Best Buy workers fall short on free iphone 11 mobile plan.
Hello.. My name is Dustin from the Southeast Texas area. In Feb. of 2020, I went to Best Buy and added a second phone line under my existing account. Best Buy offered us the "free iPhone 11 64gb" promotion through AT&T which after paying the first three months of the phone's bill would then kick into $20 per month credits for 30-months making the iphone 11 free. When asked if I was interested, I said "ABSOLUTELY!" We signed the deal that day and was handed a shiny new iPhone 11.
Fast forward to present day, It is now October 2020 and the $20 credits still have not kicked in. AT&T reps say there was no such deal available and Best Buy reps say to contact AT&T. So now we are STUCK paying full price for an iPhone 11 we did not knowingly agree to pay for. Is this considered THEFT?! It sure feels like it.
Is there any way for AT&T to honor this deal that was offered to my wife and I through Best Buy/AT&T businesses?
Appreciate all comments and suggestions on the matter. Thank you!