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chukarbird's profile

New Member

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3 Messages

Friday, March 17th, 2023 10:50 PM

Accidentally sent credit card billpay to AT&T

I accidentally bill payed a lot of money to AT&T and am trying how to get that money back into my account.  Has anyone else had that problem, how did you fix it. I googled the problem and apparently is really hard to get AT&T to give you back the money you accidentally sent them :(

Accepted Solution

Official Solution

Community Support

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232.8K Messages

1 year ago

Hi chukarbird, we're here to help with your overpayment inquiry. We do understand that accidents happen and the importance of getting your refund.

 

Overpayments usually create a credit balance. You can use our Online Payment Helper to request an overpayment refund. Once completed, you will receive an e-mailed response and/or resolution within 5 business days.

 

It may take a while to process your refund depending on the method used to pay your bill. Here's what to expect:

  • Electronic bank draft or check: We require a 14-day hold before we refund bank drafts or checks. If you want the refund before then, send us a bank statement showing the transaction has cleared (an online statement is OK). Or, ask your bank to send us a letter on their letterhead showing that the payment has cleared and isn’t in dispute. The letter must include amount, date cleared, bank employee name, and contact number.
  • Online bill through your bank: These payments come from your bank after you request payment from your bank's website. Some payments require a 14-day hold before we can refund them.
    If you want an electronic refund (recommended), we have to confirm your bank account and routing number. Make sure to send us a:
    • Bank statement showing the payment and bank account number
    • Voided check from the same bank account
  • If you don’t want to share this info, we can mail a refund check to the account owner. Or, we can credit the refund amount to your AT&T account to put toward future bills.
  • Credit or debit card: We’ll apply your refund to the card you used to make your payment.

Learn more about how refunds work, how long they take, and how we issue them.

 

Let us know if this information helps. Reach back out to us if you have any other questions or concerns.

 

Jeff, AT&T Community Specialist

 

ACE - Sage

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118.2K Messages

1 year ago

How? 

You can't pay more than you owe on your bill via card.  You would have to have sent a check to overpay your account

New Member

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3 Messages

1 year ago

My credit union has an app called Bill Pay with a menu of who I am paying. It comes out of my checking account. I accidentally selected AT&T instead of my credit card name to pay.  That is how:(

ACE - Expert

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64.7K Messages

1 year ago

How much of an overpayment? In order to get a refund of a positive account balance, you need to call. A refund is sent via snail mail and takes 6-8 weeks to process. In the meantime, that balance will be applied when your bill cycles. If the overpayment is not too great, you can just use it to pay your monthly bill until used up.

New Member

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3 Messages

1 year ago

Thank you so much Jeff, I will do as you suggested.

Community Support

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232.8K Messages

1 year ago

You're very welcome, chukarbird. We'll be here if you ever need further assistance in the future. Thanks again for reaching out to AT&T Community Forums!

 

Nelson, AT&T Community Specialist

 

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