50 percent off past due is bogus and deceptive
Had 3 representatives tell me the offer letter that states 50 percent off your past due is 50 percent off $250 of your past due. THIS IS NOT WHAT THE OFFER LETTER SAYS. FROM OFFER LETTER:
“50% OFF your past-due balance (*up to $250), when you pay the remaining amount”
I understand the above to mean 50 percent off YOUR past due which could be AS MUCH AS $250 OFF.
AT&T needs to honor what they put in writing as offers to loyal customers.