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New Member

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2 Messages

Tue, Nov 24, 2020 2:22 AM

30$ Upgrade Fee

Hello, I recently upgraded to an iPhone 12, and on my AT&T bill, it charged me a 30$ upgrade fee. A worker who was helping me buy the phone told me that if I saw a 30$ upgrade fee on my bill, I could talk to AT&T to get it refunded and canceled. 

Accepted Solution

Official Solution

ACE - Sage

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98.6K Messages

2年前

Just to keep the expectations realistic, The fee is a valid fee,  AT&T may not remove it just because you ask. If you are employed by an employer who has a discount program with AT&T it may or may not reduce your service cost, but it might waive upgrade fees. .  

Former Employee

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1.8K Messages

2年前

The upgrade fee is a valid fee when upgrading. It is listed in the terms of service.

New Member

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2 Messages

2年前

@Stephanie228 Hello, I recently solved my problem by calling AT&T's customer support number ( 800.331.0500 ). I told them that an apple representative assured me that the 30$ upgrade fee charge would be waived and after about 5 minutes on the phone with them, they told me that the fee would be canceled from my bill. Hope this works for you. Thanks.

sandblaster

ACE - Expert

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58.7K Messages

2年前

@wooly28478 Please come back and let us know if the fee actually does get waived. We’ve seen many posts from customers who have been told the fee would be waived by customer support only to find it isn’t. 

New Member

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5 Messages

7分前

Even I am facing the same issue with the fees, Please is anyone else facing the same issue. 

ACE - Sage

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98.6K Messages

7分前

@Harsh12

Read the thread.  It's a valid (albeit annoying) fee.  If you are not okay with the upgrade fee, purchase your phone at full cost from someplace like Best Buy, Apple, or Samsung. It is the cost of having the carrier Finance your device for you

New Member

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5 Messages

3分前

Why call it an upgrade fee if there are no changes to the ATT service? you are just moving to a new phone, moving the sim card into it - akin to replacing a damaged phone. 

MicCheck

ACE - Expert

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11.7K Messages

3分前

If you purchase your phone and do not include AT&T in the transaction there is no upgrade fee, which is even more akin to using insurance to replace a lost or damaged phone. 

Purchasing a phone through AT&T is the trigger that you are "upgrading" and the fee is charged. 

New Member

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5 Messages

3分前

But you are still charged once you put in your 'existing' ATT sim into the new phone.

MicCheck

ACE - Expert

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11.7K Messages

3分前

Not if you bought it from a 3rd party. 

sandblaster

ACE - Expert

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58.7K Messages

3分前

But you are still charged once you put in your 'existing' ATT sim into the new phone.

Not necessarily. It depends on whether you buy on ATT’s payment plan or not. I bought my last 3 iPhones directly from Apple and not on payment plans, no upgrade fee. 

ACE - Sage

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98.6K Messages

3分前

The upgrade fee is not charged on BYOD (bring your own device).   I buy anywhere else, other than the service provider if I can. 

MicCheck

ACE - Expert

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11.7K Messages

3分前

But you are still charged once you put in your 'existing' ATT sim into the new phone.

If this was true, you’d be charged an upgrade fee if you put your SIM in an old flip phone because you broke your phone.

New Member

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5 Messages

3分前

I just bought my new iPhone13 from the apple store, cash, and they still charged me $30 for the upgrade fee!@#@$%. for BYOD, ATT will still charge you, that is what I was told at the ATT center. So whoever says you're not charged $30, I hope you guys have experienced it. I was told you may need to tell a lie that your phone was stolen, but they will still charge your for the new SIM. What a daylight robbery - I own my phone, paid Apple in cash, and yet ATT still calls an upgrade fee. I used to be an employee at ATT, 30+ years customer,  and not happy with this one.

(edited)

ACE - Sage

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98.6K Messages

3分前

@andyv2

If you had purchased the Sim free version of iPhone you would not be paying a $30 upgrade fee.  🤦🏼‍♀️

 If you purchased a phone from Apple and got an AT&T SIM card in it - yes - you are going to pay the $30 upgrade fee because you upgraded through Apple.    That's NOT BYOD, that is upgrading with a third party. 

Instead it seems you have purchased an AT&T version, which only means that it's locked a t & t and you have to request it be unlocked (after 14 days as an existing customer) 

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