Need help understanding your bill?
CyberLOT's profile

New Member

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2 Messages

Tuesday, March 28th, 2023 1:03 AM

2021 AT&T wireless bills - how to access them

I need the bills from Feb to Aug 2021. The website only has bills for the last 16 months. 

I know that phone companies are mandated by law to keep old bills. How can I get my bills from them?

Any help will be much appreciated. TY

ACE - Expert

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64.7K Messages

11 months ago

For anything older than what is online you must call and request bill reprints. Make sure you request the detailed bill if you need call and text logs. There is a $5 charge for each reprint, the first one should be free.

New Member

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2 Messages

11 months ago

Thank you! I was hoping that there was a way to download the old bills. Would an AT&T store be able to do that? 

Community Support

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229.5K Messages

11 months ago

Hello CyberLOT, we're here to help you with bill reprints.

 

As our wonderful Ace, @sandblaster said, you can download the last 16 months of bill from your account. We can get you the bill reprints for February to August 2021 for you. The first one is free and the rest will be $5.00 per reprint.

 

Let's meet in a Direct Message, so that we can review your account. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

Looking forward to speaking with you.

 

Carlton, AT&T Community Specialist 

 

 

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ACE - Expert

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64.7K Messages

11 months ago

No. A store does not have access to old bills. They are no longer online, that’s why you have to request reprints. They need to be retrieved from offline storage.

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