Need help understanding your bill?
Trimanreturns's profile

New Member

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3 Messages

Saturday, May 21st, 2022 11:36 PM

2 Questions

Why am I being charged .20/min/text when I'm on a .10/min prepaid plan?

How can I contact a live ATT rep?

Accepted Solution

Official Solution

ATTHelp

Community Support

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215.6K Messages

1 year ago

Hello, @Trimanreturns we're happy to help with questions about your Prepaid plan. 

 

Thank you for the information provided by @formerlyknownas that is correct. In addition, you can view and manage your Prepaid plan details in our Prepaid portal. 

  1. Go to att.com/myprepaid.
  2. At the top of the page, select Plans.
  3. Next to the rate plan you’d like to use, select view plan details.

Review your plan details with the steps above, we're here if you have any questions. Thank you for contacting AT&T Community Forums. 

 

Alasani, AT&T Community Specialist 

Accepted Solution

ACE - Sage

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107.5K Messages

1 year ago

Texts were always 20 cents on that plan.  Calls are 10 cents a minute. 

Accepted Solution

Constructive

Former Employee

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31.4K Messages

1 year ago

What did you expect? She gave you facts 

Accepted Solution

ACE - Sage

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107.5K Messages

1 year ago

You mean thanks for confirming the prices of your plan as they have always been?  Yeah, your welcome. 🤦🏼‍♀️

New Member

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3 Messages

1 year ago

?

New Member

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3 Messages

1 year ago

Thanks for nothin'.

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