Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Need help understanding your bill?

New Member


1 Message

Friday, September 4th, 2020 6:44 AM

2 months of being billed for services that I did not purchase

I have contacted AT&T about 7-8 times in the past 2 months about an astronomical bill on my account for a service that was added to my account without my permission. I continue to call, and each time I get told that I will receive an update, and yet nothing has been done to rectify this situation. No calls, no updates. Nothing but a flagrantly incorrect bill. I am incredibly dissatisfied and would like to file a formal complaint.


ACE - Expert


64.7K Messages

4 years ago

ATT has no formal complaint system. File an FCC or BBB complaint, you will get a response from corporate.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.