Your Customer Service is terrible, and your sales practices are deceptive
Good Lord! What a lousy experience. I've been a customer for 17 years, and now I've just received (multiple times) some of the worst customer service in my life! I upgraded my cell phone, and was told that by trading in my old phone, I would get a $700 credit towards my new phone. Well, after purchasing the new phone, I was told that my type of plan does not qualify for the phone credit. Nobody told me that when requesting my upgrade. When asked if they would return my phone, and I'll continue using my old phone, I was told "It doesn't work that way". When I complained requested a manager, I was hung up on. When i called again, I gave up after waiting 45 minutes to talk to someone. Problem was never resolved. Absolutely terrible. AT&T, I have a choice of carriers, Such as Verizon and T-Mobile, and I think it's time to use their services. You clearly don't care about me.