1 Message
WORST customer service ever
WORST customer service ever! Every time we have anything to do with ATT customer service, it completely ruins our day. Seriously. We are on for hours, and more often than not our issue is NOT resolved. Just today we were trying to resolve an issue involving one of their netgear devices that we were wrongly billed for, and once we got off the line with the rep my wife’s line was disconnected instead. Unbelievable!
formerlyknownas
ACE - Sage
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113.6K Messages
3 months ago
Every device on your service plan has a phone number for billing purposes and in this case for disconnection purposes. It's important that you relay the correct phone number related to each device if you are canceling service
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ATTHelp
Community Support
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225.8K Messages
3 months ago
Hello, thanks for meeting us here with your information.
We understand the inconveniences of having unexpected charges and we're here to help you make things right.
We want to take deeper look into this situation, so please look out for a DM notification from us.
Thank you for visiting AT&T Community Forums!
Ken, AT&T Community Specialist.
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