AT&T Holiday Deals & Gifts - Don't miss these holiday deals on the latest devices!
Need help understanding your bill?
dwdavis1965's profile

New Member


1 Message

Sun, Sep 4, 2022 12:10 AM

Wireless service credit check questions

I have tried three times to transfer my existing wireless service to my own plan. When I complete the transfer of billing responsibility process a credit check is done and I have been asked the same 3 security questions each time which have nothing to do with me. This may be a fraud check. Att recommended I check my credit report with equifax. I just checked my credit report with all three credit bureaus and all is good. Can I ask att to ask different security questions not sure how to proceed. 

ACE - Sage


102.2K Messages

3 months ago

It sounds like they think you've had service with them before. I can't imagine why they would be asking you security questions if you have not.


ACE - Expert


12.4K Messages

3 months ago

It definitely is a fraud check. Typically one of the available responses is "This isn't about me" or something similar. They throw in decoys to lower the chances a fraudster is able to pass all three questions by guessing. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.