Contributor
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1 Message
why was my order cancelled due to being unable to verify my information?
went through with placing an order for a refurbished iphone 5. wanted to start a new plan. put in all required information and everything went through just fine! 5 mins later i get an email saying my information couldnt be verified and that my order was canceled?
HELP ME! why is this doing this online... i just want a phone plan and a phone and this is making things very difficult.
FallenAnjel
Mentor
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60 Messages
9 years ago
what information needs to be verified? Didn't they tell you?
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loganic
Former Employee
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636 Messages
9 years ago
Sometimes people's credit has indicator's of supicious activity, and I believe credit companies suggest additional information be verified when conducting business, to avoid identity fraud.
If you were to create an order over the phone, they would probably ask a series of questions pertaining debt, address etc.
Or, you may just go to a store to show ID, and that might be enough.
It's usually a sign you should check your credit for why such a thing might exist.
-Alex
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