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1 Message

Wednesday, April 8th, 2020 10:06 PM

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Why is AT&T billing me for WhatsApp calls?

I was using WhatsApp to make international calls, which I have been doing for the past 6 or 7 years without incidence. Now all of a sudden, ATT is charging me for the calls and never informed me that they were going to do that and I have a bill that is over $400. In addition to that, whenever I call to get someone to deal with this, I get bounced around and now, it's obviously past due and they are sending me to collections. I am debating if providing good customer service is no longer a priority at ATT, even more so during a pandemic? That is my question. I am now left with deciding on switching companies for my wireless needs.

Accepted Solution

Official Solution

ACE - Sage

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104.2K Messages

3 years ago

I see posts like this about once a month. This is a problem with how WhatsApp works. Please refer to their troubleshooting for a solution.

I have suggested that people remove the SIM card from their phone in order to use WhatsApp over Wi-Fi.
If WhatsApp is used over a mobile data connection, and the data connection is not rock solid, WhatsApp will revert to Cellular and then you get billed for the call

ACE - Sage

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104.2K Messages

2 months ago

When WiFi or cellular data is down, WhatsApp uses the cellular voice network and does not notify you.

Perfectly said...

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