Contributor
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2 Messages
Why is A&T's billing and customer service so terrible?
AT&T went up on my bill last month by ~$23. After being hung up on multiple times by your automated telephone system, I finally learned that your customer service hours had changed, and I needed to call back earlier in the day that next day. Once I did get to a human on the next day, they explained that my bill went up because I hadn't changed my autopay from a credit card to a bank account. When I explained that I had changed my autopay the month before (before the deadline I was emailed about), I was given a discount for the ~$23 on the following bill. However, on the following bill, I was charged an additional ~$63 above and beyond the ~$23 I was billed the previous month. That's a ~$86 increase in two months. Between that difficulties in reaching a human, the people I have spoken with are located in loud areas with a lot of background noise, the those people not understanding my questions and asking me the same questions I have already answered (up to 10 times), and not being able to get a clear, definitive answer as to why my bill keeps increasing month over month, it may be time for me to find another service provider. You cannot tell a customer that there are billing issues with your system, credit them for those issues one month, and then tell them the following month when the issues are worse to just pay the bill, and everything will get straightened out the following month. Who on earth does business that way and expects their clients to stick around? I've been with AT&T for decades and am paying well over $300 a month (when my bill is correct). While $80K over the last 20 years may not mean much to a company the size of AT&T, it's certainly a lot of money to the rest of us.
formerlyknownas
ACE - Sage
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113.6K Messages
2 months ago
The only thing that makes sense is that the autopay with your debit or checking has not yet kicked in. The increase wasn't supposed to happen until after October 1st anyway
SMH
Come on over to Verizon and get yourself a Verizon Visa problem solved (mostly).
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Ruddy64
New Member
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116 Messages
2 months ago
@formerlyknownas
Are you an undercover Verizon agent, sent here to steal AT&T customers?
(edited)
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formerlyknownas
ACE - Sage
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113.6K Messages
2 months ago
@Ruddy64
😆
I was with AT&T from 2014 to 2019, total of 5 and 1/2 years. The service was great but the customer support, some of their antiquated systems, are far below par.
I should add that my Verizon Visa has had to be replaced twice. Restaurant in my mother's town stole the number and tried to make a $5,000 purchase. Apparently they weren't bright enough to know that the Verizon visa purposely has a low limit. (It's a premium metal card so it looks like it ought to have a higher limit than it actually does)
Unfortunately when Mom and I eat at that restaurant in the future I will be paying cash
(edited)
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Ruddy64
New Member
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116 Messages
2 months ago
@formerlyknownas
AT&T customer support is known to be THE WORST. I can't believe a company that big can't improve it.
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formerlyknownas
ACE - Sage
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113.6K Messages
2 months ago
@Ruddy64
In the cellular industry the only one that was worse was Sprint. When your competitor for last place is gone where does that leave you... 😆
Sad. There are great people working at ATT. But to many flaws. If I came back for coverage it would likely be with cricket or consumer Cellular
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skeeterintexas
ACE - Expert
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26.9K Messages
2 months ago
Dude, you made me spit out my coffee! 🤣
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Ruddy64
New Member
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116 Messages
2 months ago
@skeeterintexas
Sorry. I owe you a cup of coffee.
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MicCheck
ACE - Expert
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13.7K Messages
2 months ago
@formerlyknownas You'll have to link to this post the next time someone accuses you of being an AT&T employee!
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formerlyknownas
ACE - Sage
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113.6K Messages
2 months ago
@MicCheck
I'll bookmark it 😂.
It's the stuff on this forum is why I'm a Verizon customer
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ATTHelp
Community Support
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225.8K Messages
2 months ago
Hello @Fusionpub, thank you for contacting AT&T Community Forums.
We're here for you, we understand your situation and would like to turn the experience around with AT&T for you. We at AT&T want the best for our customers. Please meet us in a DM and let's get this sorted for you. We have already initiated a DM for you.
We look forward to speaking with you!
Thank you for reaching out to our AT&T Community.
-Sia, AT&T Community Specialist.
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