Why is A&T's billing and customer service so terrible?
AT&T went up on my bill last month by ~$23. After being hung up on multiple times by your automated telephone system, I finally learned that your customer service hours had changed, and I needed to call back earlier in the day that next day. Once I did get to a human on the next day, they explained that my bill went up because I hadn't changed my autopay from a credit card to a bank account. When I explained that I had changed my autopay the month before (before the deadline I was emailed about), I was given a discount for the ~$23 on the following bill. However, on the following bill, I was charged an additional ~$63 above and beyond the ~$23 I was billed the previous month. That's a ~$86 increase in two months. Between that difficulties in reaching a human, the people I have spoken with are located in loud areas with a lot of background noise, the those people not understanding my questions and asking me the same questions I have already answered (up to 10 times), and not being able to get a clear, definitive answer as to why my bill keeps increasing month over month, it may be time for me to find another service provider. You cannot tell a customer that there are billing issues with your system, credit them for those issues one month, and then tell them the following month when the issues are worse to just pay the bill, and everything will get straightened out the following month. Who on earth does business that way and expects their clients to stick around? I've been with AT&T for decades and am paying well over $300 a month (when my bill is correct). While $80K over the last 20 years may not mean much to a company the size of AT&T, it's certainly a lot of money to the rest of us.