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momsterx4's profile

New Member

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2 Messages

Monday, January 9th, 2023 5:17 AM

Why does AT&T think its legal to sim lock my phone

I Have a iphone 13 promax AT&T sim locked for nonpayment of bill, unfortunately i have a financial hardship and ultimately cannot make payment on my past due bill. According to several reps AT&T has a right to lock my personal device until they obtain payment. The phone is mine previously purchased prior to starting phone service with AT&T.  I believe this is illegal and is causing another hardship. what steps can i take to resolve this problem. 

Accepted Solution

Official Solution

ACE - Sage

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111.1K Messages

9 months ago

Any device purchased through AT&t or a third party and activated on AT&t is locked to AT&t automatically. It is not only legal. It is always how it's done unless you purchase your device SIM free directly from Apple. Your device is automatically locked to the first carrier it's activated on.

The conditions for unlocking your phone require among other things that the phone be paid off, that your account be in good standing. You seem to be indicating your account is in default. 

All of the conditions listed in the support article below must be met

https://www.att.com/support/article/wireless/KM1262649/

ACE - Expert

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21.8K Messages

9 months ago

You could try to contact Billing and see if there is anything that could be done (hardship) but all service providers have the right to suspend service for unpaid balances. And those balances usually have to be paid in full before service is restored.

New Member

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2 Messages

9 months ago

@OttoPylot thank you for the response based on my interaction with customer service over the last few months i don't think i would ever use AT&T again, i just want them to remove their sim lock on my personal device i don't owe money on the device there is no installment plan it was a completely paid off device i feel they are holding hostage in order to obtain a payment i cannot make at this time.

ACE - Expert

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13.4K Messages

9 months ago

i feel they are holding hostage in order to obtain a payment i cannot make at this time.

That's not far off, really. Before AT&T unlocks your device for you to use on a different carrier, it wants everything you owe. Calling that "holding hostage" is probably an overreaction, however.

ACE - Sage

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111.1K Messages

9 months ago

There were so many ways around this ever happening. You could have purchased a Sim free device directly from Apple and used it on AT&T prepaid. Then not only is the phone unlocked and can't be locked, but you're using the same service for a considerably lower price. The worst thing you lose by not being able to pay is you would lose access to your phone number. Prepaid has no bill, no credit check, no penalty for not paying other than lack of service

New Member

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1 Message

4 months ago

I am in the same boat but I have sent them certified and registered mail Even thou they are stealing OUR securities. They have a lot of billing errors. 328.5 Refused to honor public policy check forms of endorsement. Bills of exchange act. You don’t owe them they owe you. 

ACE - Expert

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21.8K Messages

4 months ago

Uhh, that didn't really make any sense. Certified/registered mail for what?

ACE - Sage

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111.1K Messages

4 months ago

@OttoPylot 

Should we wait for the spam link?

Naw...

ACE - Sage

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111.1K Messages

4 months ago

@Sonia_Sol 

Get info about device unlock eligibility

Learn about unlocking your AT&T phone, Android tablet, or mobile hotspot.

DETAILED INFO

Personal device requirements

Your device:
  • Is an AT&T phone or device and isn’t active on another AT&T account.
  • Has a paid-off installment plan:
    • Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
    • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Learn how pay off your installment plan.
  • Was paid in full when you bought it (it was not purchased on an installment plan). You must wait 60 days from your purchase date to submit an unlock request.
  • Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post.
  • Hasn’t been reported as lost, stolen, or involved with fraud.
  • Is an AT&T Prepaid® phone with a Prepaid SIM that has had paid service for at least six months. You must submit your unlock request using the most recent version of the AT&T Device Unlock app.

ACE - Expert

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21.8K Messages

4 months ago

@formerlyknownas  I'm seeing a lot of these innocuous looking posts until the last line. There's another one with a link to BurgerKing 🤷‍♂️.  Oh well.

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