Where is my rewards cards?

Hello @cr_wieland

Thank you for reaching out to us about this.  Please allow me to fill you in a little bit on this subject.

We are running a promotion like this, so I do not believe you were lied to.  Now, in order to do this, you will need to sign into our Rewards Center site.  After this, you’ll simply fill in and provide any needed information.  You’ll be provided a claim number, which you can later use to check on the status.

If you have any additional question or concerns, don’t hesitate to get back with us.  I hope you have an awesome day!

Alex, AT&T Community Specialist

FYI, after being a loyal AT&T customer for 20 years, i believe that I was also lied to by AT&T employees! Unfortunately, it took me 8 months before I finally got my answer, I didn't qualify for the BOGO promotion!

I have been a very satisfied AT&T customer for over 20 years and in the past, I have had several different I Phones over the years. Anytime I received a new I Phone there were always arrangements made between myself and AT&T and the credits wouldn't show up for 2 or 3 billing cycles. In the past, I've never had a problem with AT&T but this past time, something definitely went wrong! I was wondering if this was just a bad experience on my part, or if anybody else had a similar experience.

My wife & I both qualified for upgrades with AT&T, and since I damaged my i phone, I wanted to take advantage of the "BOGO" offer that was going on in July 2019 along with a $300 Gift Card.. When I went to the AT&T store, I was told that in order to get the offer, I had to add a new line and since my wife & I both have had the same number for about 20 years, I cancelled the order at the store and called the Loyalty Department at AT&T because neither of us wanted to give up our phone numbers. Needless to say, we did have to add a new line to qualify for the promotion so we ordered the phones thru the AT&T Loyalty department. There were a couple arrangements that we agreed upon such as a $10 monthly credit for the new line and a $275 Loyalty Credit for each new line instead of the $300 Gift card, and they would credit my bill each month for the second line since that was suppose to be the "FREE LINE".As always with AT&T these credits wouldn't show up for 2 or 3 billing cycles which was pretty normal since it has always been the same way in the past. My monthly bill was around $85 a month and it was suppose to increase by around $38 a month for my phone. Over the next couple of months, my bill jumped from $85 to $around $186 a month, and the monthly billing showed that the total for my phone was $1149 with payments of $38 and my wife's phone was $99 with payments of $33 a month, neither of the phones showed the $275 credit that was suppose to be applied or any credit on the bill.

Around October 2019, I started calling AT&T about every 2 weeks trying to find out about the credit's because my bill is still about $80 a month more then I was told it would be. The other day, I finally talked to Daphne at AT&T, and she spent the time investigating my account and I finally discovered that the reason that I didn't get the credits that I was told I would get is because I didn't meet all the qualifications of the "BOGO" offer! At this point, I'm not sure I could ever feel comfortable with anything anybody at AT&T has to say! Since several months have passed, there is nothing that I can do other then pay the $80 additional every month, be responsible for the total amount of the phones with no discount, and I feel I was deceived by employees of AT&T. After being a loyal customer for all the years, I can no longer believe what they tell me! I am so sorry for Daphne at AT&T who tried her best to satisfy me, unfortunately, she was the only one at AT&T who told me the truth after 8 months of me trying to get this resolved!

If there is anybody else that had a similar experience with the BOGO offer, please email me! ! Is this a new way for AT&T to get our business?

Marty S.

Timonium, Md

[email scrubbed]

It took over 5 months to get mine and then when it was received it wasn't the VISA card i was told for a trade in. It was a promotional card that can only be used at ATT.

I would not hold my breath!  THE CARDS NEVER COME!!!!!!  Then they will tell you that promotion is no longer active so you will not be able to get your reward cards.  

After reading some of these posts, I agree, the reps are told to lie to us to get us off the phone and things promised are never done!

I have ordered home internet, and porting phone number online to receive the rebate reward offered by AT&T. ($250 for home fiber, & $250 for each line) 

The day I have the internet installed  the account manager (Brian XXano) was at my house setting up my home internet account, and he Offered me help with a sim card, it was nice of him, however I ask if he is not going to interfere with the reward and he said it should not effected. 

After almost two months I called the reward center about the status of my reward. They told me I was not qualified because the order was changed to home order instead of online.
Customer care advise me to contact the Sales manager via email to solve the issue, but never responded.

So, the conclusion is : NEVER TRUST AT&T REP OR CUSTOMER CARE THEY WILL TRY HARD TO SCREW YOU.

Yes arent we all fools....I myself am supposed to get a 99.00 card and a 250.00 card for switching from Dish Network.

I live off the grid and the first tech they sent looked around and said, "can't do it".Byee...He canceled the order and when I called back they wanted me to pay 99.00 all of a sudden...Huh amazing isn't it...The second guy was great..

Time to make a class action about their false advertising. Promising rewards cards, lying about their great service and their website that wastes nothing but my time watching their blue world spin and spin and spin and spin...

ATT is a liar. I signed up 15 months ago and traded in 4 phones and was told I would get a total of $1800 in credits for my trade Ins. That never happened. I was told they would pay off my phone from T-Mobile that never happened and I had to pay $540 to pay it off myself. They totally dropped my daughters Apple Watch n didn’t even activate it. My bill was supposed to be 215 but it’s more like 315$ the rep lied straight to my face to get a sale. I was ripped off and have contacted ATT several times and no one can tell me anything so basically when my contract is up which I never wanted to be locked into is up I’m switching back to T-Mobile because ATT lies and is a terrible company. I will make it my mission to make sure everyone knows how much they don’t care and lie and rip you off and I promise to make sure no one buys from them ever again. Lying cheating bast ards !!!!

YOUR REWARDS CENTER IS HORRIBLE AND YOU NEED TO STOP THIS FRAUD ON THESE PEOPLE.  SHAME ON YOU AT&T

I don’t feel so bad! I’m not the only person that believed what AT&T told me! I anyways found it hard to believe that after years of being a loyal AT&T customer, I have never been contacted by AT&T to get this resolved! I’ll be getting new phones soon because the free phones that I had to pay for will be paid off very soon, and will need to be replaced! I still never received the Visa Cards that I was supposed to get, so if you get yours, consider it a gift from AT&T, but to be honest, I wouldn’t hold my breath! 
Good Luck! 
many recommendations on a different carrier?

Marty S