Very Frustrated ... I need to go higher up the ATT food chain.. how??
i traded in two verizon iphones for a trade in promotion in early 2021.
I haven't gotten credit for them... just charged the full rate of $2,000 for both att iphones.
i've emailed plenty of people and been bounced around.
i've also had my fair share of hour long wait times on phone calls that prove fruitless.
i finally had a supervisor email me but when I replied (twice now) I haven't heard back and its been 30 days.
i read in one post in a forum such as this that a complaint to the BBB or FCC should get my situation kicked up to a higher department. Is anyone familiar with this strategy?