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New Member

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2 Messages

Thu, Mar 19, 2020 3:21 PM

Urgent Plan Cancelation

So, recently I moved from Portugal to San Diego and went to a AT&T store to get a plan, I got the 8G plan for 40$ a month using autopay.

The thing is, I had to return in urgency back to Portugal a week later.

How can I cancel my plan/card?? It is in autopay and I don't want to be charged 40$ per month for a service I'm not using.

I tried going to paygonline.com but it won't accept my PIN and I can't change it since I'm in Portugal and the card does not work.

Please Help!

Accepted Solution

Official Solution

Constructive

Employee

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29.4K Messages

3 y مضت

all you can do is cancel the credit card associated with the account. There’s an international number but the god times have been up to 2 hours

Constructive

Employee

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29.4K Messages

accounts cannot be accessed from outside the us

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
MicCheck

ACE - Expert

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12K Messages

but the god times have been up to 2 hours

I guess that means you don't have a prayer of getting through.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

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29.4K Messages

@MicCheck LOL autocorrect is a struggle on my phone

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

@Constructive how come there is no way of accessing the account outside the US? Isn't that a bit backwards for such a big company and for the year we live in?

Constructive

Employee

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29.4K Messages

you can thank 9/11 for that it’s not only At&t it’s all carriers and it goes beyond just cell service.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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59.8K Messages

3 y مضت

Your only options to stop autopay from abroad are to call or cancel the card used to autopay. If you call, call the international support number.

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