Unlimited plan removed
We have had unlimited data on our hotspot, MF923, since 2016. Evidently in the last 3-4 months, AT&T has switched the plan from unlimited to a set limit with overage fees. The charges for the last three months have been roughly, $400, $400, $800. My wife attempted to call AT&T Wednesday night & again tonight. She finally was about to speak with a rep tonight. He was extremely helpful & offered to credit the last months overage charges of $800 onto next months bill plus add another 10GB on top of our existing 40GB bill. I asked to speak with him & simply requested an explanation & reasoning for the price changes. He wasn’t able to answer the questions but suggested I speak with his manager. After holding for over 45 mins we hung up & called back, only to be informed their office closes at 9. Is this normal business practice for AT&T? I believe they acknowledged their wrongdoings or wouldn’t offer an $800 credit. I’m assuming others have had similar issues, how did you proceed?
Thank you I’m advance.