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long561's profile

New Member

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6 Messages

Thursday, September 15th, 2022 6:35 PM

Unethical practice of store's employee

Dear community,

A store employee enrolled me into an Elite Business Plan without my consent. I did not know until I received the first bill. Since the monthly fee is too high compared to my original choice as a basic consumer plan, I had to change back from the Elite Business Plan to the consumer plan. This caused me to lose the credit of $365 for my new iPhone just bought from AT&T.

If the employee had enrolled me into the right plan from the beginning, I would not have lost the credit of $365. How do I recover this credit for my iPhone 12?

Thanks for your support,

New Member

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6 Messages

2 years ago

@sandblaster : Thank you for your information. Appreciate it.

@formerlyknownas : Yes, you are right. I meant the starter plan. At first, the employee gave me the price of the starter plan, which is $105 for 4 lines, with a 25% military discount. However, when I received the first bill, I realized all my 4 lines were on Elite Business Plan. That made no sense since I do not have a business, and I am in the military. So I went back to the store, and confronted the guy. He gave me an AT&T phone number and told me if I wanted to change, call the number. I called, and the agent on the phone said to change from a business account to a consumer account; I can not do it by phone but have to do it at the store. I gave my phone to that guy. After talking to the agent on the phone, the store employee (Alex) knew that he could not lie anymore, so he said he had an appointment now and asked another guy to help me change the plan. When changing the plan, they asked me to pay the phone in full in order to be able to change the plan. Therefore, I lost my $365 credit and really (Edited per community guidelines) off about it.

(edited)

ACE - Sage

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118.2K Messages

2 years ago

Well you're right that was a rotten thing for Alex to do. If it's any consolation Alex will lose credit for selling you on a business plan because you downgraded to Consumer starter. 

Lose $365 credit? This needs explanation.  Why? 

Was this supposed to be a lump sum credit for trading in your old phone?

ACE - Expert

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64.7K Messages

2 years ago

Lose $365 credit? This needs explanation.  Why?

@formerlyknownas It’s a credit spread over the installment plan just like the trade in deals, it just doesn’t require a trade in. See the OP’s 4th post. When he switched from the business account to a consumer account, he had to pay off the installment plan and therefore lost credits.

When I asked to change to my original agreed plan, I realized I had to pay for the iPhone 12 in full and lost the credit since I changed the plan.

New Member

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6 Messages

2 years ago

Hi all,

I want to say that I am very happy with AT&T's customer service. Mr. Benjamin Turk, a Senior Manager from the President's office, has contacted me and resolved my case. I can get my $365 back quickly. This is an example of excellent customer service. Thank you all for your support. I truly appreciate all of your help.

Have a great weekend,

ACE - Sage

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118.2K Messages

2 years ago

Nice.  I was hoping 

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