U cut off my service and it's suppose to be free unlimited and I didn't even get to use it a hole month

I've got a government phone with yall and I haven't even had it a month and you cut my service off and I need to know why u can't go with no phone to talk to my kids

Are you saying you applied for and got approved for the ACP program?

Hello @Christinab86, we'd be more than happy to take a closer look into your concerns.

We'll need some more details in order for us to better assist you:

• Is your ACP program approved? This will help us understand your situation better.
• Is your account suspended? If yes, what is the error you are facing? 
  
  Please let us know.

We'll need for you to reach out to our ACP representatives at 866-989-0963, Monday through Saturday from 8am-10pm ET. They'll be able to check on your ACP status, and will be able to apply it to your internet bill if you do qualify for it.

We'll be patiently awaiting your response.

Hope this was informative!

MatG, AT&T Community Specialist

Hello @Christinab86, we'd be more than happy to take a closer look into your concerns.

Please reach out to our ACP team at 866-989-0963, Monday through Saturday from 8am-10pm ET. They'll be able to check on your ACP status and will be able to assist you.

Let us know if you have any questions.

Thank you for contacting AT&T Community & Forums!

Antony, Community Specialist

I've got a government phone with yall and I haven't even had it a month and you cut my service off and I need to know why u can't go with no phone to talk to my kids

This is not a chat room. You are not communicating live. Repeating your original post a second time does absolutely nothing to help you.

You have to provide some information on what service you have, and government phone is not sufficient.

There are lifeline services which are provided through a third party. There is also ACP which is when the government pays $30 towards your service every month.

The government's $30 payment would cover the $30 prepaid plan in full. As long as they pay every month.  If you are receiving a $30 ACP benefit, it should apply every 30 days renewing the $30 plan for you.

If you have a more expensive plan you have to pay the difference.

If you signed up for ACP and have not yet applied your ACP benefit to your AT&T service, then your service would get cut off.