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nicaerofan's profile

New Member

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2 Messages

Sat, Aug 13, 2022 4:19 AM

Transfer a current line to new prepaid plan?

I  am on payment 25/30 with my current iPhone. I currently have Next on this line. I made special trip to the AT&T retail store to ask if I can transfer this line out even though it’s still being billed. I was told I could. Same day, port my number out even with balance owed. [he just reminded me charges would still incur & I would still owe. However, my phone is still ‘locked’ with the carrier. I cannot remember my silly PIN I set up so long ago when I changed my plan. I purchased an ESim plan from mint mobile & cannot get the phone to transfer my number! Help!

Accepted Solution

Official Solution

ACE - Sage

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100.3K Messages

2分前

Your phone won't work with mint even if you can transfer your phone number -  Because irs carrier locked until its paid off. 

But yes you've done absolutely everything wrong. 

You should still have active service with AT&T, I would recommend you continue to use your service with AT&T,  pay off your phone and unlock it before you try to Port out.

   AT&T requires you dial # p o r t in order to get a port pin number. A special four digit PIN is sent to you by text message and you must use this pin to transfer your service not your 4 - 8 digit security pin code. 

    The transfer pin is only good for 4 days after which you would have to request another transfer pin. 

But it won't do you any good now because mint uses T-Mobile. Your phone is still locked to AT&T and will be until you pay off the rest of your installments. Yes, that includes both the E Sim and the physical SIM card, still locked to AT&T. 

AT&T phones do not unlock automatically you must request the unlock online

https://www.att.com/deviceunlock/

(edited)

New Member

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2 Messages

2分前

I had a shared account for 15 years until the other person removed my authorization & suspended the line (I made all payments in full every month & paid the other persons share also) until last month when we decided we hate each other & we’re going to go our separate ways. I DID ABSOLUTELY NOTHING “WRONG HERE.” I no longer have the AT&T service on the phone. So I cannot call *Port or any other AT&T numbers. Duh. I asked the in-store employee about transferring the number I’ve had for 15 years regardless of all these things & he insisted it was still possible. All while the store supervisor sat at the table next to him hearing the entire discussion. He said it didn’t matter if there was still a bill to be due, it would still be required to be paid every month whether or not I continued with at&t mobile service. I understood this. I was going to let the account holder with the other line be responsible for that as that was their wish. 

sandblaster

ACE - Expert

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59.8K Messages

2分前

I asked the in-store employee about transferring the number I’ve had for 15 years regardless of all these things & he insisted it was still possible

Sure, it’s possible but only if service on the line is activated again. Your number must be active to port. It can’t be ported while suspended. Bottom line, if you want to keep your number, you’ll need the account owner’s assistance.

ACE - Sage

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100.3K Messages

2分前

There's an old computer term "GIGO",  which stands for garbage in garbage out. When you don't provide relevant information to your particular problem you don't get relative information that will solve your problem. 

Your first post should have included everything that was in your second post. Your first post less relevant to your situation,  than the second .

  You cannot keep your number unless the person who owns your number helps you to do so. And the only way that happens is if they reactivate your phone number on their account.

You still have to pay off the phone in order to unlock it. So you are still stuck with mint service that you have paid for and cannot use, at least not on that phone. 

ATTHelp

Community Support

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200.4K Messages

2分前

Hello, @nicaerofan! We understand the frustration in not being able to transfer your number!

 

Thank you to the ACE's for their input.

 

We understand based on the information you have provided that the device is still under an installment plan. One of the requirements for the device unlock eligibility is the installment plan must be paid off. We know you stated the store rep said different, we apologize for the miscommunication, and we will use your feedback as an area of opportunity for improvement.

 

Please let us know if you have any additional questions.

 

Thank you for reaching out to the AT&T Community Forums!

 

Rachel, AT&T Community Specialist

 

 

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