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lorijean35's profile

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1 Message

Friday, May 26th, 2023 3:48 AM

TRANFERING OLD IPHONE TO NEW.

MY IPHONE HAS BEEN TRANSFERRING FOR 3 HOURS.  IS THIS NORMAL?  DO I STOP THE TRANSFER?  THE WEBSITE SAYS MY NEW IPHONE IS ACTIVATED. HAVE NOT DONE ANYTHING WITH THE ESIM.

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Official Solution

Community Support

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232.3K Messages

1 year ago

Hello lorijean35, we're here to help transfer your data to your new iPhone.

 

This would depend on how much data is being transferred. 3 hours is a long time for data transfer. The best transfer option for iPhone is Apple QuickStart. Before you start to transfer your info, make sure:

  • You have a Wi-Fi connection.
  • Your device is charged.

First, confirm you have the latest iOS software version on both of your devices. To make sure:

  1. Go to Settings, then tap General.
  2. Tap Software Update.
  3. If you see Download and Install, download the latest version.

Let us know if this helps.

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist

ACE - Expert

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64.7K Messages

1 year ago

I would say that is not normal but if you have a lot of data to transfer, maybe not. What transfer process are you using? I wouldn’t interrupt it. 

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