Trade-in program problem

The only reason the S9 Plus would not qualify is if it were user locked or blacklisted.  

I'm saying bullsh...

There is a  possibility that in August they were pushing the flip and the fold and took the S23 off the trade-in deals.  

The only way to know for sure is to file a better business bureau complaint. The complaint is forwarded to AT&T upper management and someone will contact you

AT&T should be able to see what the offer was on August 24th and verify whether the phone was eligible for the S23 series.

Let us know how that turns out

Thank you, I will give that a try. I just spent 30 minutes on the phone with the Loyalty Department (which is who trade-ins transferred me to), and in the end, they told me I should go to the AT&T store I purchased it from. But I suspect if I do that, they're going to tell me there's nothing they can do either. I will try the BBB complaint and see where that gets me. 

You will never get any satisfaction from AT&T. I was a customer with them from 2009 to 2019. They illegally merged my U-verse I had at the time with my cellular and they did it to thousands of other people I saw online. They do the bait and switch. They also refused to honor a buy one get one phone that I had at the time when my daughter was on the plan with me. As a result of all of this ridiculousness, which caused me health problems and still does I switch to Verizon in 2019. But the only because and only because I stress… I was on Wi-Fi calling I decided to try to give AT&T another chance because of my building and the service, so I spent eight hours of my time speaking to four AT&T virtual sales reps who sold me a plan for Florida residents 55+ which included unlimited talk text and data and a hotspot which was sold to me and I have an email to that effect for $50. This is before , any auto pay or paperless billing. However, even after I spent eight hours of my time, knowing that I was doing this, so that they could not turn around and say I was given “miss information“ as I said the last time I was with them for over 10 years and  When I called back, that’s exactly what they did. They are Masters and the bait and switch. As a result, I’ve had to pay extra and I’ve spent so many hours on the phone. I can’t even tell you. I was unable to return the iPad, which I purchased only because I was sold as planned, because I am on a fixed income, a widow, and on disability.  The reason I was unable to return it is because AT&T illegally took $300 from my credit card are used to put a down payment on the iPad on the seventh day that I had it whenever I told them that same day I was returning it and canceling the service. I found out because I got a text. Thanking me for my payment. Keep in mind I had never set up auto pay or paperless billing.  I had to stay up all night because I could not reach anyone through AT&T or through chat until 8 o’clock when I spoke to someone in the tech-support who looked at it and stated oh yes, you are well within the 15 days of returning, you did not set up paperless billing, I have seen them do this to many people and it is just wrong. So he refunded it and I had to go with no sleep to swallow a capsule to look at my small intestine because I was so sick and lost over 30 pounds and I had to use that money as a co-pay, which was almost $300. As a result of not having any sleep and all of it I was unable to return the iPad that day. I AT&T lies about the 14 day period as well because when I did try to return that they tried to say it was past the 14 day. When I only had it for a days  and this is after I had to try to sleep the next day. Because they take into account the day, they sold it to you not the day that you actually receive the device and you actually activated which could be anywhere from three days to seven days and in my case it was the latter. 

as a result, I was forced to stay on this plan all of this time which everyone kept saying didn’t even exist. Well, I just got off the phone with someone today who said it does exist but it’s not on the AT&T regular website. It’s on their “Second website. I even had to go in to a store during the middle of Covid when I am very vulnerable and show them my ID which they said would fix this, but it still didn’t. They lie so much is unbelievable. then in 2022 I purchased an iPhone 14 so that I could try to sell my other phone which I had transferred over from Verizon who I was said I was with for two years and wish I stayed with because my whole families with them, and everyone I know because of AT&T and their lies…  And I specifically told the sales person I wanted the upgrade plan which would be an early upgrade and that’s what I was sold. However, when I was going to return that phone because I was so disgusted with all of it, I was told that I was not on that plan, but I would be put on that plan because it was still within the timeframe. 

I have called FCC multiple times about these issues and never gotten any type of response from AT&T . Any type of valid, helpful legal response none I will take this to an attorney because no one in AT&T wants to do anything to “negotiate all of the things they have done to me. They believe my time is worthless. I said, as I stated have four notebooks filled with dates times people, etc. and all of the illegal stuff they have done. 

I had to be put on the value plus plan back in February or March because a sales rep told me that I never did have a hotspot which was sold to me through this plan! She also looked back through the notes and said she seen where they were trying to correct my AT&T upgrade plan to the correct when I purchase but they never finished it and now they can’t do it, which I was just told by a so-called AT&T rep, and he actually acknowledged to me that there are only 100 so-called retention people for all of the AT&T customers everywhere. 

AT&T deserves to be sued. AT&T needs to take responsibility for all of the financial and health issues that they have caused me and probably and I mean I know surely thousands and thousands of other customers. 

no one I know will stay with AT&T and have it for so long. They’ve been with Verizon. And I would rather be with Verizon on Wi-Fi calling then go through the (Edited per community guidelines) that I’ve had to deal with AT&T. I was a loyal customer from 2009 that illegally they did that to me. I was on the phone for three months day and night all day long they kept lying saying they couldn’t communicate with the back room the so-called mysterious back room who had to create me a whole new account and treat me as if I were a new customer. Wish I did to thousands of other people as I stated before. This is a scam. AT&T is a big scam they care nothing about their customers only about their bottom line. 

@LegalYouandMe 

Any plans are published.  Including the 55 plus plan for Florida residents which you can find here

https://www.att.com/plans/unlimited-data-plans/55-plus-senior-discount/

One or two phone lines only. No other devices. A single line is $60 after the auto pay and paperless billing discount. ($70 before)

Att publishes everything.  A simple Google search is all that's required

Just an update on this, @formerlyknownas's advice worked. I filed a complaint with the BBB. Within 24 hours, I was contacted by someone with the AT&T Office of the President who was looking into the matter. I followed-up with him today, and they made an exception to the eligibility requirements and will be adding the trade-in credits to my account. The gentleman was very helpful. I still don't understand why this happened in the first place, and couldn't really get an answer to that, but he resolved the issue for me.