Trade in Scam
I traded in 2 Galaxy phones this year. One in January and one in March. In January I used my local ATT store where they pulled up my account and told me that I as eligible to take advantage of the trade in. In March I used the ATT website and the 'upgrade' option on my account for the other phone. I sent both phone back in the time frame required and received confirmation that the phones had been received by ATT and processed. I was told that it would take 2 or 3 billing cycles for the trade in to be credited to my account.
It is now June and I have not seen any credit or any other notification. I called ATT customer service and after spending over 30 minutes on the phone I was told that my account was not eligible for the trade in offer by a customer service representative who barely spoke English. I went to my local ATT store and was told that because I was on a family share plan and not an unlimited plan that I was ineligible for the promotion.
Why this is classic FRAUD is because there was no notice up front that my account was not eligible. Neither the store representative who was looking at my account nor the ATT website that I was logged into with my account made any mention that I was not eligible for the trade in. This is 'BATE and Switch' at it's worst. Also I receive NO notice that anything was wrong. In fact I received confirmation emails that my trade in phones were being processed.
My next step will be to file a complaint with my states Attorney General Consumer Fraud department.