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Josecastrejon's profile

1 Message

Friday, September 29th, 2023 9:07 AM

Trade in help

So I traded in my iPhone 14 pro for the 15 pro but with the current overheating problems im having with the phone I’m wanting to cancel my plan with att. I’m still with in the 14 day period, would I get any compensation for my trade in? 

Accepted Solution

Official Solution

ACE - Sage

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118.3K Messages

9 months ago

You have 14 days to return or exchange the phone.

If you have already turned over your iPhone 14 either in person or by putting it in the mail, it's gone. 

AT&T does not have it. Trade-in phones go to a third party business and cannot be retrieved.  You had 30 days to trade in your old phone. You should have used it if you weren't sure you were going to stay with AT&T.

 When you sign up for the trade-in deal it's a 36 month commitment. If you leave AT&T by porting your phone number out the deal is void. So you would get no compensation for the phone

It's a brand new phone. During the process of switching information between phones and the initial setup it's not unusual for the phone to get very warm. I just activated a new phone myself. It's doing a lot of work and a short time transferring data, it gets hot. It doesn't stay hot.

If you are convinced the phone is defective you have two choices. Do a return and exchange with AT&T or with Apple.

It's Apple's product they are responsible for all warranty exchanges.   Within the 14 days you can still do a return and exchange with AT&T. Because you are claiming the device is defective (I don't think it is, I think this is normal setup process). There would be no restock fee for a like exchange. That means the exact same phone in every respect

ACE - Master

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10.9K Messages

9 months ago

It’s not just simply a normal part of the setup process.  I don’t remember my 15 Pro Max getting hot during initial setup/data transfer, but the first time I charged it after having it a few days, the back did get noticeably hot.  The second time too, but I notice that this mostly occurred during the initial part of the charge.  Once it got past around 80%, it cooled down.  The phone is designed to quickly charge to 80%, so this is probably by design if you use a powerful USB-C charger.  That said, I suspect that Apple isn’t going to change the internal design of the phone, and what you have now is probably the same as all 15s will be.  If Apple does anything, they’ll probably do a software update that slows the charging rate to keep it from getting too hot, so waiting a couple of months for later production phone isn’t going to change anything.  Any software update, if they do one, will come sooner than later.

As has been said, your trade is gone once you send it in, but I don’t believe that you won’t get anything for it.  I think they will send you a credit or check for the normal trade value of the phone.

5 Messages

9 months ago

Apple has put out a statement about the overheating issues and an update is coming. It is most likely some sort of app that is open in the background. Best thing you can do is simply wait for the update, or warranty exchange it. 

ACE - Sage

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118.3K Messages

9 months ago

@Zeraora 

Thanks that's very helpful. Glad Apple is on it. But didn't they test these phones?  The last thing we need is a repeat of the Note 7 🔥

5 Messages

9 months ago

I mean, at least it isn't a hardware problem (like the Note 7). A lot of people have been over reacting about the whole "iPhone 15 isn't durable" debacle and frankly, the only real justified claim is the overheating issues which, is just going to be fixed.

Hopefully our thread maker @Josecastrejon gets his problems solved with the update, or by the warrenty.

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