Terrible customer service
My husband has an account with 5 lines I went into the store and took my line over onto a new account paid off the phone on the line on my husbands account and then purchase a brand new phone for my new account. I found an old phone so I went to take the new phone back and was told by Paul at the Copperas Cove location that he would not received my phone because it did not come with all components meaning the box it came in. I advised Paul that just five days ago when they sold me this phone they never mentioned they needed the box back just the phone and the charger but they also didn’t mention the extra charges that they included in my plan without my permission so now, Paul is saying that he will not take this phone back and we will be canceling five lines of service with AT&T. Who do I talk to you about this terrible customer service. They already charge a restocking fee so why make it non returnable because I don’t have the box?