Pre-order the new Google Pixel 7, Google Pixel 7 Pro and new Google Pixel Watch - Online Now!
Help for account, billing & more
sharkin's profile

Contributor

 • 

2 Messages

Wed, Aug 22, 2018 4:40 PM

Switching back from Cricket to ATT

So I ported our phones from ATT to Cricket a few days ago.  Price can't be beat and I always feel raked over the coals by ATT.  Although everything else works fine - neither phone can receive calls.  Cricket does not seem to be dooing much about it so I I think I must reluctantly switch back.  I never cancelled my ATT service still have the ATT Sim cards.  Can I just put the ATT Sim cards back in?  Both of us have Samsung phones.

sandblaster

ACE - Expert

 • 

59.9K Messages

4 y مضت

Porting your lines cancels your ATT service. I suspect the call issue is due to the port is not complete or something went wrong in the porting process. However, if everything else works, your lines have been cancelled with ATT. You do realize Cricket is ATT, yes?

Contributor

 • 

2 Messages

4 y مضت

Yes, I understand that Cricket is ATT more or less. But if they cannot fix
whatever they did wrong in the porting - the service is of little use to
me. Okay - so if I want to switch back, I'll need to order new Sim cards.
I spent 3 hours the first couple of days troubleshooting and found that the
sim cards were switched incorrectly between my phone and my husband's. Of
course, had they sent me any information about which Sim card went to which
phone this would not have happened!

Anyway - I will call Cricket one more time to see what they have to say.
sandblaster

ACE - Expert

 • 

59.9K Messages

4 y مضت

If the Cricket SIM cards got put in the wrong phones, just swap them. If you do switch back, you will also have to go through the porting process again.

ACE - Sage

 • 

100.4K Messages

4 y مضت

If the port isn’t complete, I don’t think they can port back.  

 

New Member

 • 

2 Messages

2 m مضت

I had a cricket phone and sim called and got a att sim card now I need my network unlocked how

ATTHelp

Community Support

 • 

200.7K Messages

2 m مضت

Hello kc475682, let's get you pointed in the right direction to unlock a Cricket device.

 

Cricket Wireless is wholly owned subsidiary of AT&T that sells prepaid wireless service under the Cricket brand. The Cricket team is responsible for all aspects of Cricket complaint handling.

 

You will need to contact Cricket in order to have this device unlocked. AT&T will not be able to unlock a cricket device. 

 

Let us know if this helps!

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.