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qsolomon16's profile

Tutor

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7 Messages

Saturday, April 30th, 2022 9:37 PM

Switch back to ATT after switching to Verizon with installments

So far I haven't been getting any help. I'm on my 6th agent now. Between calling and chatting I'm getting different answers everywhere. Well to start I switched to Verizon on 04/04/22 because I moved, and ATT was bad in my area. Well Verizon is better in my area, but horrible everywhere else besides home lol. So I was looking to switch back. Before I left ATT I had 2 phones on installment plans, that was going to get paid off with Verizon. I still have the phones I haven't sent them in to Verizon yet. So these same phones I'm obviously trying to bring back to ATT, which 3 agents told me I could AND they would resume on the installment plan I had prior to porting over. Yet no one has been of any help of putting them back on the installment plan. When I tried the first time of porting back over to ATT the agent told me I have to wait 30 days to port back over, and I was given temporary numbers and a new plan then after 30 days I can port my regular numbers overs. She said my installments for my phones would resume when she gave me the temp numbers. Yet I have an $1800 charge on my account for the phones. 2 other agents are telling me I can't resume the installments and I would have to pay the balance. Then the 1 agent is telling me my numbers are not eligible right now to port over so after the 30 days when I port my regular numbers back over the installments would begin again. So I'm confused on what's going on cause no one truly helped me. Which agents are right cause if I can't resume the installments I had I guess I'll just have to stick to Verizon and let them pay them off. I ported to Verizon 04/04/22

Accepted Solution

Official Solution

ACE - Sage

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118.2K Messages

2 years ago

No, no, no.  Good Heavens I wish they would not give out bad information like that.  The two agents that told you you could not get your installments back were correct. 

You can reopen your AT&T account, port your numbers, but cannot get installments back.  

You are/were/will going to have to pay the full $1,800 bill, paying off the phones.   You are going to have to pay that bill anyway. And the only way to avoid going to collections is to pay AT&T off before Verizon sends you gift cards or whatever because that takes 90 days. (been there myself)

AT&T is going to send you to collections in 60 days, that is - 60 days from whenever your last bill closed,  which may have been sometime in early April maybe? 

You have 30 days to return your Verizon phones. Get your account number and your Port pin from Verizon and switch back over to AT&T. Enjoy the lower bill, because you will only have to pay for service no installments.  

(edited)

Tutor

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7 Messages

2 years ago

@formerlyknownas appreciate the answer. Definitely just going to pay it off, and stay with ATT.

Community Support

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232.8K Messages

2 years ago

Hello qsolomon16, we're here to help answer your question about porting back to AT&T with the installments.

 

As the ACE @formerlyknownas mentioned, you can reopen your AT&T account and port your numbers, but cannot get installments back. When you port your number back in a $36.00 fee is charged when the request occurs more than 30 days from the activation date.

 

We hope this information helps, and thank you for contacting the AT&T Community Forums.

 

Jeff, AT&T Community Specialist

New Member

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7 Messages

1 year ago

I'm not saying that I positively want to do this, but it has crossed my mind. I am wondering if I could switch back to AT&T after switching to T-Mobile?  I thought AT&T had bad customer service. After being with T-Mobile for about 6 weeks, that thought has changed.  T-Mobile has the worst customer service than any other company I have yet encountered!  It's not that they are rude, it's just that most of  them have no idea of what they are doing or how to help you or how to answer simple questions! In my opinion there should only be one correct answer for a question,  not 5 different answers and not one of them are right! It has been an awful experience with them. Whatever could go wrong, has!  I want and need to go to another company,  but I just got these phones, which are not the phones I ordered by the way. First mistake. I could go on and on, but I do hope that I can either go back to AT&T or go to Verizon or possibly somewhere else, maybe Mint! I think anywhere has to be better! AT&TV really wasn't that bad,band the reason I left was because my phone, that I got from them, which I only had 2 months, after trading it in because my last one died after 3 years, stopped connecting to the internet! It also started taking 6 hours to charge amount other problems.  They would not replace it! Neither would Motorola. They said I had to pay it off or continue making the payments. That was unacceptable to me. On second thought, I probably will not go back.

ACE - Expert

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14.4K Messages

1 year ago

Strange, I've been with T-Mobile for over a year and haven't had an issue with customer service. Of course, I haven't had to use customer service, since most information is readily available online. Maybe your "simple question" isn't that simple.

ACE - Sage

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118.2K Messages

1 year ago

If you switched 6 weeks ago, when did you order new phones? And what is T-Mobile's return window? If they aren't the phones you ordered why did you accept them?

  

Re: reason for leaving at&t -

the reason I left was because my phone, that I got from them, which I only had 2 months, after trading it in because my last one died after 3 years, stopped connecting to the internet! It also started taking 6 hours to charge amount other problems.  They would not replace it! Neither would Motorola.  They said I had to pay it off or continue making the payments.

Why? 

What else did they say?

Any device purchased from AT&T that was purchased new is under a full 1-year warranty with the manufacturer and can be replaced through AT&T or through the manufacturer as long as it is not damaged. If there is any physical damage the warranty is void and you would have to either pay it off or use insurance if you had any.  

   

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