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Monday, June 22nd, 2020 9:05 PM

Someone opened an account using my identity

I received mail about a Protect Advantage plan for a phone number ending in (Edited per community guidelines).


I did get a new cell phone.  My identity was stolen two weeks ago, and while I have shut down everything, it would seem someone was still able to get a cell phone plan using it.  I have tried several ways to contact both the Protect Advantage people AND AT&T about shutting down this account, however since I have no account number, phone number, or other way of showing "my account," I can't get through to an actual human being to hear me out.


What on earth do I have to do to get this fraudster's account shut down?

Accepted Solution

Official Solution

ACE - Expert


64.7K Messages

4 years ago

You need to contact ATT’s Global Fraud Management team:


How to report an unauthorized AT&T account or service

If your identity was used to establish AT&T service without your knowledge, please call our Global Fraud Management Organization at one of these numbers:
  • Wireless accounts: 877.844.5584
  • Home Phone, Internet, or U-verse TV accounts: 888.471.4576


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