2 Messages
SMS Not working. Network issue
Long story short, MMS works, data works, calls work, texts coming in from 5 or 6 digit numbers work, regular texting between 10 digit numbers does not work at all.
Remote support has done everything up to factory reset my S21. No dice. I put the sim card into my old S5, and still have the same issue. Got a new sim card. Still not working. Tried a friend's sim card in my S21, can text fine.
So. Something at the network level is blocking my texts.
What may have lead up to this.... for a few weeks I kept getting texts saying STOP from a bunch of random numbers. One person was nice enough to mention they were getting unwanted messages from my number. I definitely haven't sent any. Also ran half a dozen malware scans on my phone, nothing funny on there.
So, I'm guessing someone hijacked my number, and its now blocked on the network....
formerlyknownas
ACE - Sage
•
113.2K Messages
2 months ago
If AT&T made a new SIM card for your existing phone number, no one has hijacked your phone number..
But clearly there is some kind of a network problem.
Think your best course of action is probably to file on FCC complaint. Routine FCC complaint is free and a short 2 minute form. The complaint is forwarded to AT&T upper management and someone will contact you. Clearly they can't call you, so provide them with an email number or a temporary phone number so that they can get in touch with you
0
0
ATTHelp
Community Support
•
224.9K Messages
2 months ago
Hello @jmoschetti45, thank you for contacting AT&T Community Forums. We're here for you. We completely understand your situation and, we're happy to help with solutions for your SMS concerns.
If you are not able to send and receive SMS messages, check your device settings to ensure that your SMS are enabled.
After verifying that your settings are correct. Get help with your wireless phone, plans, orders, and voicemail , SMS concern. Learn how to fix common issues Top solutions
We hope this helps, and thanks for reaching out to us!
Thank you for reaching out to our AT&T Community.
Sia, AT&T Community Specialist.
0
0
jmoschetti45
2 Messages
2 months ago
I tried the FCC informal complaint form, we'll see.
0
0
ATTHelp
Community Support
•
224.9K Messages
2 months ago
Hi @jmoschetti45, thank you for contacting AT&T Community Forums.
We're here for you, we completely understand your frustration and would like to turn the experience around with AT&T for you. We at AT&T want the best for our customers. Please meet us in a DM and let's get this sorted for you. We have already initiated a DM for you.
We look forward to speaking with you!
Thank you for reaching out to our AT&T Community.
-Sia, AT&T Community Specialist.
0
0